Comfort Inn Boston
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The modern and elegant Langham, Boston hotel is ideally placed in the heart of the city, meaning you can explore the area at your leisure. Enjoy the sights aboard a Boston Duck Tour, experience the nightlife at North End, sample fresh seafood at the Seaport District or shop ‘til you drop on Newbury Street.
All of the stylish rooms at The Langham, Boston hotel are excellently furnished and come with a whole host of amenities to ensure you have a relaxing break. Each room comes complete with a 37-inch LCD flat-screen HDTV, free Wi-Fi access, a fridge, a mini bar, tea and coffee making facilities and a private bathroom with Chuan Spa bath products.
Indulge in a relaxing spa treatment at the Chuan Spa, work out in the fitness centre or simply enjoy a swim in the heated indoor pool. After a busy day in the city, savour a sumptuous meal in one of the award-winning restaurants before settling in one of the trendy bars with a signature cocktail.
Hotel Facilities & Services
- Non-Smoking throughout the hotel
- 24 hour front desk
- Lift to all Floors
- Tea and Coffee Making Facilities
- Non Smoking Rooms
- Iron/Ironing Board
- Gym Free: Yes
- Name: Boston Logan International Airport
- Distance: 11.3 kilometres
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: Boston Logan International Airport Distance: 11.3 kilometres
To view our full selection of accommodation in Boston, view our hotels in Boston page.
TripAdvisor Traveller Rating
- Overall: based on 249 reviews
- Sleep Quality:
Took a taxi here at 2:00 am after my flight was cancelled
Stay Date: 02/2017, Granville75 wrote this review.
The travel agency we use at work called around until they found a room available for me after my late night flight was canceled. The hotel would not take a reservation over the phone I had to show up in person. I was able to get a taxi here quite qui… See more
The travel agency we use at work called around until they found a room available for me after my late night flight was canceled. The hotel would not take a reservation over the phone I had to show up in person. I was able to get a taxi here quite quickly and thankfully they still had rooms available by the time I got here. The price was 189+ tax so a total of around $120+/- The guy at the front desk was friendly, pleasant and helpful when I asked about someplace to get food at that late hour. My room was on the first floor and the hotel is quite close to the street. Probably because of the late hour I did not hear much traffic and on Sunday morning it wasn't bad either. My room was fine, nothing spectacular. It seems clean and the bed was comfortable. Went down for breakfast and it was busy, but not too crowded. I got my coffee and napkins etc. put them on a table along with my book and went to get some food. When I came back there was a woman seated at the table so I moved my food to the other side instead of sitting right next to her at a four-person table. I didn't think that much of it. I travel quite a bit and have shared a table at breakfast if it's busy. She proceeded to call me a very rude name and I am at this point I'm sure why. This is not the Hotel's fault, but could be an indicator for the friendliness of the Boston area. I don't know, I am puzzled. Perhaps because I moved to the opposite side? Kind of scary. There is a Stop & Shop grocery store across the street which would be handy I suppose if you were staying here for more than one night. I'm unsure what else is in the neighborhood as I'm only staying one night and then continuing on my trip. I will not stay here again if at all possible, but that's a reflection of my experience at breakfast. Plus hopefully I won't have cancelled flights! Collapse
We would never stay here again.
Stay Date: 02/2017, 1MomOf22014 wrote this review.
First, it took us a half hour to get a parking space in the lot, and it was only 7 p.m., not the middle of the night. Worst of all, a custodian on duty at the hotel, on the evening of Feb. 18, 2017, was incredibly rude to me, when I had said nothing … See more
First, it took us a half hour to get a parking space in the lot, and it was only 7 p.m., not the middle of the night. Worst of all, a custodian on duty at the hotel, on the evening of Feb. 18, 2017, was incredibly rude to me, when I had said nothing to him. He was not wearing a visible name tag, but when I asked for his name in order to report him to management, he refused to give it to me and kept bad-mouthing me, so much that the man behind the desk had to tell him to be quiet. I hope management is reading this and can reprimand this man. I have never been so rudely treated by a hotel employee in my life. So if you like to be verbally abused by hotel employees and driving around parking lots in search of a space, this place is for you. Oh, and I'm a loyalty member, and this is the first Comfort Inn that didnot give me a little welcome snack at check-in. Neveragain. Might as well call it the UnComfortable Inn. Amd the kicker is that a train, probably the T, although I'm not sure, runs right behind this dump until 2 a.m. Stay away! Collapse
Stay Date: 01/2017, temesha a wrote this review.
First time ever staying at the Comfort Inn. The staff was very nice and the hotel was cozy. The room was clean and conformable. Breakfast was hot and cold with a variety to choose from. There is not a restaurant with in the hotel, however the Dearwoo… See more
First time ever staying at the Comfort Inn. The staff was very nice and the hotel was cozy. The room was clean and conformable. Breakfast was hot and cold with a variety to choose from. There is not a restaurant with in the hotel, however the Dearwood Restaurant is available 24hrs, close by and delivers. Collapse
Stay Date: 01/2017, RThomas15 wrote this review.
It has taken me six days to decide to write this review because firstly, I really didn't care to relive the nightmare experience and the associated emotions. Plus, it was very clear to me that this hotel could care less about a bad review. After all,… See more
It has taken me six days to decide to write this review because firstly, I really didn't care to relive the nightmare experience and the associated emotions. Plus, it was very clear to me that this hotel could care less about a bad review. After all, if they did things would have been handled much differently. Nevertheless this is still bothering me so much I need to get it off my chest. So after a very stressful family situation I decided to take a quick getaway just to gather my thoughts and relax. I had originally planned to leave NJ Monday morning and check into a hotel around 3/4 p.m. but when I thought about possibly being stuck in morning rush-hour traffic I figured it would be best to leave home Sunday midnight...walk around the town until 3 or just nap in my car at a rest stop. So I got there around 5:30 a.m. and immediately realized that my loosely thought-out plans weren't very smart since it was too early to explore, I was exhausted anyway and it was way too cold to hang out in my car for hours. I decided to start calling around to hotels to find out if I could check in early. The Ramada said it was no problem but since it was freezing and the corridors were outside the building, I should consider going to the Comfort Inn which "is a little more expensive but worth the convenience." With that tip in mind I immediately drove to the Comfort Inn and got there at 6 a.m. I asked a very pleasant gentleman if it was okay to check in super early. I told him that I had been driving all night but if it's not possible I would understand. He said it was no problem and I was counting my lucky stars as I signed away the form and went straight to my room. Around 9:30 a.m. I went down to my car to get my luggage so I could change into some pajamas. I was too tired to bother with it earlier and crashed fully dressed. It took me only 5 minutes but when I returned a housekeeper was walking out of my room and asking if I was "checking out today". No hi, no hello, no sorry, as she ambled out my room. I found it so odd and rude. Housekeepers have a departure list and any discrepancies should be raised with management, not the guest. Needless to say I did not respond, put a DND sign on my door and that probably contributed to what was to come later. Around 1:30 p.m. I was startled out of my sleep to pounding on the door. It was a housekeeper with a guy, who said he was not security but seemed to be playing the role. I was again asked if I was checking out and I said, "What are you talking about?? I got here a few hours ago. There must be a misunderstanding. I will be here tonight." They said okay and left. At that point, while still half-asleep (and everyone knows what that feeling is like) I called the front desk to find out what was going on. Obviously I was very irritated and just want to hear it was a mix-up so I could go back to sleep. Well the manager, Joe, was not having any of it. Within the first minute of conversation, after I explained that I was told it was okay to check in early (and it certainly was early) he let me know that the night auditor didn't have that authority and that he "must have told me check-out is at noon". At that point I vehemently corrected him on that and was basically trying to say look, there is no way in hell I would have checked in at that time if I was told what you're telling me right now. "Are you serious? You must be kidding me. You can't expect me to leave at 2. I feel like I'm speaking with an unreasonable fifteen-year-old", I said incredulously. To which he responded, "DON'T give me any attitude! This is MY hotel. You cannot tell me what I can and cannot do because I will KICK you out. If you're here past 2 p.m. I am going to charge you for another night!!!". Screaming. I mean, screaming. At some point he said he would offer a lower rate for the second night but I told him that was unfair because I simply did not plan for that and did NOT stay two nights. He yelled some other stuff, threatened me again about getting kicked out and hung up on me. So there I was sitting on my bed, dried drool on my face, half asleep and trying to process what the bleep just happened and what the bleep was I going to do. I was so shocked and scared at the same time. Seven hours in Boston, asleep the whole time and about to be kicked out of a hotel after paying $125 for a low-budget hotel. I am not one to look for a fight but this was so blatantly unfair. How on earth could I be punished if I was not informed of the details?? Reluctantly I decided to be proactive and call the police to avoid a potentially physical scene in my room. To make a long story short, the cops came, verified that my registration card clearly showed check-out was the next day, assured me that I could not be kicked out but the charges were out of their hands. Another manager on duty (I believe it was Andrea but could be wrong) stated that I still would need to pay an early check-in fee of $50 (not stated ANYWHERE on the sign I formed) even if they allow me to pay for only one night. Whether I liked it or not, her actual words were that my "billing would have a problem tomorrow". At that point the cop advised me to call the corporate office right away. So there I was, not properly rested, all worked up and now I had to still go call some stupid corporate number, go through 10 prompts then wait on hold for 20 minutes. Surprisingly I was able to speak with someone real right away. And after explaining what happened she put me on hold, called the hotel for their side of the story and came back to tell me that I would pay for one night only and that there would be no additional charges...."sorry about what happened". Thank God. I felt relief. But the damage was already done and my trip was already ruined. I spent the rest of the evening in bed until about 6 p.m., talking to my fiance and regretting not taking his advice against the long-distance trip. He had to coax me to get out and go do something before the night was out..."make the best of it"...instead of staying in there being down. And I eventually did. Lovely open mic session in Cambridge. But I couldn't stop thinking about my crazy day, on a trip that was supposed to help me destress. I feel so bad for the night auditor. Sir I sincerely apologize for the trouble. They most definitely chewed that poor guy out about checking me in early. He would never try to be nice again and that's unfortunate. I wish he had mentioned the $50. I would have definitely paid it at that point. But after being disrespected in such a manner and having my trip ruined, even a penny was too much extra to fork over. As for Joe. Wow. Incredibly terrible service. He should be ashamed of himself. Strange enough I never ever saw him come out when the cop was there. One last thing. Know why this really bothered me so much? The irony. Because I actually work in the hospitality industry. Imagine that. A beautiful luxurious hotel in NJ, where supreme customer service is standard. I PERSONALLY check in guests super early every day. To me it's no big deal. They show up with their kids who are cranky after a long road trip and if the room is not ready they happily enjoy the pool, gym, game room and amenities until the rooms are turned over. Babies need to sleep. Grandparents want to nap. We get it. The moment the room is available we text them to come get their keys and that makes their day. I also personally respond to the hotel's Trip Advisor reviews online and email the guests who leave surveys in their rooms. Not generic remixed template responses like I see here...but personalized ones that show the guest I took their feedback seriously and value their business. I'M that person who is quick to apologize when we messed up and offer to make it better. I didn't dare mention to Joe that I DO actually understand how a hotel works. As a matter of fact I said the opposite. I was so shocked. Every single day our staff goes over and beyond to make our guests happy. And at $400-$700 nightly boy are they spoilt rotten. Checking in early is basic! If the room is available and clean they can have it, who cares!? We discount their rooms when they complain that the AC was loud all night. Or room service was late. Or the pool closed early and "the kids were very disappointed". The heated pool was too cold. Or "I ate the entire steak but just realized it was the worst I ever had and need a refund". This and that. It's almost absurd just how many credits and comps we give to guests to ensure that they are 100% satisfied. But that's customer service. And hospitality. Then after discounts they still ask for late checkouts because of "all the inconvenience". If we're not having a whole lot of arrivals on their departure date, done. No problem. No cost. Enjoy. AND after checking out we can store their luggage while they remain on the property for the afternoon...use the pools, shower down there...all of that. Do I expect all of that from the "average Joe" hotel? Nehh. But I definitely don't expect what I experienced. There are much better ways to handle situations. And getting raving feedback from customers should be any forward-thinking business's goal. But not Comfort Inn, clearly. Who cares right? I'm just a tiny drip in the bucket. I can take my $125 and shove it. Personally I don't care for fancy schmancy hotels. I never use any amenities and just want a clean bed-bug-free room to rest my head at the end of my day which is usually OUT of the hotel. I have to deal with needy demanding guests every day who are always looking for something for nothing. I am not one. Just a tired traveller who was trying to get out of the cold. But this experience will teach me a lesson about staying at "budget" hotels. Got treated like absolute crap. I felt so helpless and frustrated. I never cursed anyone once. I'm usually very reasonable but I was caught off guard and could barely think straight. They 100% should have compensated me with a refund after they ruined my stay unjustly, but they were so much more interested in ensuring that I didn't get a freebie 6 hours of sleep. Not over Joe's dead body. The next morning I left at 6 a.m. (6 hours earlier than I needed to, so hopefully that made Joe feel better about everything). I never ever check out that early but I was up since 4 a.m. after a restless night and figured I'd just get the heck out of there. I wasted time, money and only got myself more stressed. After I went back to work, I told the incredible story and tried to use the irony as humor. But the truth is that it wasn't funny at all. Joe is hands-down the most despicable and disrespectful manager that I have ever come across and he ought to be removed from that role. Do NOT stay at this hotel. By the way, the location itself is terrible with huge trailers all around in nearby parking lots. Small dismal streets. It feels extremely unsafe, especially at night. Take my advice and stay far far away from here. Collapse
Great service & quality
Stay Date: 12/2016, Shelby P wrote this review.
My stay at this hotel was absolutely perfect. We arrived at night and the staff member was very helpful at checking us in. When we got to our room, it looked like we had been upgraded to a nicer room so that was surprising! The room had a separate r… See more
My stay at this hotel was absolutely perfect. We arrived at night and the staff member was very helpful at checking us in. When we got to our room, it looked like we had been upgraded to a nicer room so that was surprising! The room had a separate room with a door for the bedroom,then a living area with a couch & TV. We did have the complimentary breakfast which we loved! Lots of variety. There are a few restaurants near by & a bowling alley. That seemed to be basically it, for walking distance. I certainly didn't have anything to complain about for this hotel & would recommend it to anyone. Collapse
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