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The Chedi stands where the majestic Al Hajar Mountains meet their luminous reflection in the serene waters of the Gulf of Oman. Positioned amidst an elegantly landscaped twenty-one acre garden oasis with 158 Omani influenced guestrooms and villas. This sublime yet central location hosts six distinct restaurants, a newly opened thirteen-suite Balinese spa, three swimming pools, including the 103-metre Long Pool and 400-square metre health club.
Sparkling waters, vibrant gardens and dramatic mountains can be seen from the guestrooms and suites at The Chedi Muscat. Eight Deluxe Club Rooms and thirty-eight Chedi Club Suites offer access to the Club Lounge, while the Chedi Club Suites with their magnificent sea and land views add exclusive landscaped gardens.
Frenetic souks scented by coffee and frankincense, timeless fortresses, vast deserts, soaring dunes and romantic seascapes, the Sultanate of Oman offers an inspiring diversity of exceptional natural and manmade experiences. Turtle watch at Ras al-Jinz or venture into the rolling Wahiba Sand dunes, summit Oman’s highest peak Jebel Shams in a 4x4 or hike to the Sultanate’s remote mountain villages and visit the Corniche at dusk when the lights come on around Muttrah’s souk, a hive of Omani social activity late into the Arabian night.
To view our full selection of accommodation in Muscat, view our hotels in Muscat page.
TripAdvisor Traveller Rating
- Overall: based on 2302 reviews
- Sleep Quality:
Lovely property, terrible service
Stay Date: 02/2017, jemimapuddleduck612 wrote this review.
We stayed here for a long weekend in February for some guaranteed winter sunshine. We stay at the sister property property in Bali and were expecting the same fantastic experience. The hotel itself is beautiful and very tranquil, however lacked any … See more
We stayed here for a long weekend in February for some guaranteed winter sunshine. We stay at the sister property property in Bali and were expecting the same fantastic experience. The hotel itself is beautiful and very tranquil, however lacked any soul. The pools were lovely, but the service at the pools, and bars was shocking. Upon check in the receptionist commented on my husband's complexion which was just rude and completely unnecessary and despite knowing that we would not be able to check in early she would not give us any indication of when the room might be ready (ie 1 hour or 6 hours). This left us at a loss as to what to do and meant we ended up wandering the grounds and just waiting until the room was ready to check in to. (in a 4 hour wait at the courtyard, we were asked just once if we would like to order anything/coffee) We were shown to a club room which was lovely, however we were not informed about the club lounge which was weird. We had to make the discovery ourselves later in the stay. The room itself was very well laid out and comfortable (the pillows are so comfy). I found it odd that there was no bath, and was disappointed that the hairdryer was really cheap and nasty. In addition to this, the bose speaker did not accept an iphone 5 or above. Surely it's easy enough to purchase a cable for a new model of phone? The housekeeping staff, club lounge staff and concierge were excellent. The pool staff were awful. On the first day, we sat ourselves at a sun lounger at the Serai pool. We were seen but nobody came over. My husband went and asked for towels which never materialised in the 2 hours we sat there. We were given water after about 40 minutes, which when the weather wasn't too hot didn't matter too much but there was no frequent topping up etc of said water and no offer of a menu should we have wanted to order any food or drink to the loungers. The staff at the long pool were even worse. This time, the towels were already on the lounger, however we waited for over an hour for the water to be delivered. We also ordered drinks, which after an hour still had not materialised. When we saw the waiter again we enquired as to where the order was and he told us his colleague must have forgotten it. No apology and no rush to bring said order. Eventually said drinks arrived which is just not good enough at a 5* property. We noticed that the sunloungers and tables at the Long Pool seemed to be 'bagged' a lot of the time but with nobody on them for hours. The literature in the room said that if a lounger was unattended for 90 minutes, things would be removed. This did not happen meaning that people who wanted to be by the pool could not be. The service in the Serai and Chedi pool bars was better, but not excellent, and I noticed people having to get the waiters' attention just to get top ups because the water/wine bottles were not near the table. This is just poor service. As an aside, we had lunch at the Serai pool one day and were given stale bread that had obviously been reheated to try and make it appear fresh,instead it was just hard and slightly toasted. The breakfast buffet felt a bit mainstream/package holiday-esque, and the hot buffet was never actually hot. We ordered from the menu, and 2 x eggs would appear on gigantic bowl/plates which was odd.... Drinks service at breakfast was often painfully slow which was really frustrating when the restaurant never seemed to be too busy, and the great cavernous dining room needed some piano music or something during breakfast to make it a little more atmospheric. We had planned to eat at the hotel restaurants but we were so put off by the service levels during the day that we decided against it and that our money would be better spent elsewhere. We had booked this break last summer and had been looking forward to it for a long time but have come away really disappointed. Although we plan to return to Muscat, we will stay at one of the other properties because this hotel is just not good value for money when service levels are so low and shortcuts seem to be being made. The hotel is trading off its good name, and previous high ratings and needs to make some serious changes to get it back up to 5* level in my opinion. Looking at other reviews on TripAdvisor, it seems we were not alone in our experiences. Collapse
Luxury and Tranquility
Stay Date: 02/2017, JacOxfordshire wrote this review.
Muscat is a great destination for guaranteed winter sun which was what we were looking for. The hotel exceeded our expectations with its lovely ambience, food and great service. Breakfast is fantastic. The staff did everything they could to ensure… See more
Muscat is a great destination for guaranteed winter sun which was what we were looking for. The hotel exceeded our expectations with its lovely ambience, food and great service. Breakfast is fantastic. The staff did everything they could to ensure we had a great stay. All areas were absolutely spotless. The pools and the beach were fabulous and the guys in their naval style uniforms were attentive and prompt. Guests pre-reserving sunbeds could be a little irritating. Housekeeping was exceptional and our room was large and clean, with a good supply of Acqua di Parma toiletries and fluffy towels. Reception booked two tours for us with an excellent guide (Abdullah) as well as reservations at local restaurants. Taxis were readily available. My advice to guests is to book restaurants as failure to do so meant being turned away. We went out to lunch and tours on a couple of days and were unsure what we wanted to do in the evening and found it difficult to find a place to have a drink. On Valentines Day extra seating was made available around The Pool and The Beach Restaurant which worked well so maybe something to consider for all evenings.. If you like buffet nights and entertainment this hotel may not suit you but I felt it was the correct thing for a hotel of this calibre. Wine is expensive compared to UK but I imagine this is not unusual in the area. Well done all we hope to visit again soon. Thank you. Collapse
Beautiful but I would agree with other reviewers about service issues.
Stay Date: 02/2017, LuxuryLoverLondon wrote this review.
Stunning gardens and pools. Beach is poor but perfect for a walk. Service is the major issues. They need 20% more staff. 25 minutes for a bottle of wine before dinner. Often wine choice unavailable. Shame really as it could be easily fixed. Harder to… See more
Stunning gardens and pools. Beach is poor but perfect for a walk. Service is the major issues. They need 20% more staff. 25 minutes for a bottle of wine before dinner. Often wine choice unavailable. Shame really as it could be easily fixed. Harder to beat when you are paying London restaurant prices. Please fix as we want to come back. Collapse
Stay Date: 02/2017, Ostergaard wrote this review.
We went for a long weekend with our teenagers. The hotel fully met our high expectations. The architects have done an outstanding job. It is a pleasure to observe all the great details throughout the hotel. The light, shade, water, decorations, mater… See more
We went for a long weekend with our teenagers. The hotel fully met our high expectations. The architects have done an outstanding job. It is a pleasure to observe all the great details throughout the hotel. The light, shade, water, decorations, materials, colors - it is exceptionally well designed. The service is good not excellent. Staff are friendly and mostly on their toes but there are minor areas that should improve. Our 18 year old daughter was very excited due to all the instagram opportunities. The pools and pool areas are wonderful. The rooms are very nice, comfortable bed, spacious, nice toilet and bath facilities. The restaurants are good, food selection is adequate and the quality is generally high as are the prices. For a long weekend you certainly do not feel an urge to leave the hotel for alternative dining options. The beach and the sea are not great and does pull down slightly on the overall experience. The pools and other facilities makes up for it though. The gym is probably one of the best hotel gyms I have experienced. State of the art equipment, plenty of machines, beautifully decorated and clean. The area in front of the hotel and some of the surroundings leaves some to be desired. This is not a problem once you are in the hotel. I would also say that the hotel is not ideal for young children (<16) as several places are not open for them. The Chedi is amazing and with only few areas for improvement to really make it world class. We hope to be back soon. Collapse
Amazing facilities, poor service
Stay Date: 02/2017, Suse84 wrote this review.
When arriving on the lane, you are a bit dissapointed because it doesn't look good from the outside but when you enter, you are wow-ed. The facilities and lobby in this hotel is amazing. But I have never experienced such poor service. I have heard … See more
When arriving on the lane, you are a bit dissapointed because it doesn't look good from the outside but when you enter, you are wow-ed. The facilities and lobby in this hotel is amazing. But I have never experienced such poor service. I have heard this from my colleagues who went there and other guests I spoke in the weekend I was there. Service in the swimming pool area was just poor. Waiting for a long time (40 min for a cocktail), unfriendly staff, they forget order. I counted; there were 12 tables with guests and 5/6 people serving and still they wouldnt look around or help you. I had to ask for a drink/the bill/olive oil or whatever at least 2/3 times. The guy who works in the long pool is super unfriendly, we arrived around 11, there was only ONE bed left and he literally just threw the towels on there, didnt spread them or welcomed us with a hi (we live in Dubai so we are used to good service) Especially for a hotel like this, you expect this The next day, we had to get up at 7.30 AM to reserve a bed at the pool, otherwise they would all be taken. I saw people dragging matrasses onto the grass because of the limited sunbeds. Can you imagine this when paying 700 euro's per night for a room. The room was ok, but very very basic, no extra's, view was bad. Nothing like for example Bab al Shams (Dubai) or One & Only in Mauritius which are rated less. I would go back again, only for the amazing pools and facilities, but they def need to step up their game and get new people to run the restaurants in the pools (more efficient and friendlier) Collapse
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Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
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