(Sun City) 5 5 Star:
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Lying adjacent to the Pilanesberg National Park and within 25km of the Pilanesberg Game Reserve, the 5 star Cascades Resort in Sun City is one of South Africa’s premium resorts, offering guests an authentic stay in one of the most stunning natural locations. With its close proximity to the Entertainment Centre and man-made beach resort Valley of Waves, this resort is suitable for all ages.
With 243 rooms overlooking the stunning gardens and majestic pool beach area and offering a variety of accommodations the hotel aims to cater for everyone. Each unit comprises of satellite TV, seating area, hot drink making facilities, complimentary toiletries, and balcony or terrace, with some rooms featuring a spa bath.
Boasting an array of facilities, such as tennis court, casino, 18-hole golf course as well as the man-made beach, Valley of the Waves, this impressive complex will not disappoint. The hotel also offers a variety of dining options, from the Peninsula, a fine and formal restaurant, to Vistas Bar where guests can enjoy cocktails. One thing is certain; guests will not be disappointed by the Cascades, and will enjoy every aspect of this unique and sumptuous Eden.
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TripAdvisor Traveller Rating
- Overall: based on 665 reviews
- Sleep Quality:
Fun for the family
Stay Date: 02/2018, Sharron d wrote this review.
We enjoyed our stay at Cascades. They went out of their way to ensure our stay was a good one with a cot in the room and great room service. Their restaurant was on the disappointing side with slow service and average food.
We enjoyed our stay at Cascades. They went out of their way to ensure our stay was a good one with a cot in the room and great room service. Their restaurant was on the disappointing side with slow service and average food. Collapse
5 Star? NEVER
Stay Date: 02/2018, AlanPretoria wrote this review.
Our room had a musty odour as did the corridors. The TV didn't function and we had to get a technician to sort it out. The fridge didn't work at all and the air conditioner barely kept the room cool. Breakfast was not good serving croissants that wer… See more
Our room had a musty odour as did the corridors. The TV didn't function and we had to get a technician to sort it out. The fridge didn't work at all and the air conditioner barely kept the room cool. Breakfast was not good serving croissants that were so stale the centres were rock hard. Then there was the pianist who continually played loud jazzy music. This would be OK for supper but where on earth would you get this for breakfast. Quite simply the Hotel is overpriced, poorly maintained and dated. Collapse
Really overpriced and unhelpful
Stay Date: 02/2018, R2095HBmark wrote this review.
On arrival I wanted to pay balance for room as the first night was supposed to paid off hotel.com. I produced the slip only to be told they would not help until I produced proof of payment. Eventually I found out that they had neglected to call for… See more
On arrival I wanted to pay balance for room as the first night was supposed to paid off hotel.com. I produced the slip only to be told they would not help until I produced proof of payment. Eventually I found out that they had neglected to call for payment and so I had to lay for full stay. The receptionist Lydia told me she upgraded our room as we had a luxury room with a sofa bed, she said she would arrange to beds. On arrival to room there was no sleeper couch or beds. We were four people. I had to go to reception two times before the beds arrived, the beds were so uncomfortable my son landed up sleeping on a couch which was very small. The food was good. I feel the price you pay for a room is not worth the stay and I will not be back again. Sun City has lost its vibe and you have to pay to go any where, they charge R200 for revues bar. R70 to go to club. R 120 to go to maize. Collapse
Old, outdated and crumbling. Choose Palace at Lost City Instead!
Stay Date: 02/2018, a customer wrote this review.
Perhaps the services qualify for the 5* rating. But.....This is definitely no longer a 5* resort. Very disappointed and quite amazed at how terrible the upkeep has been. “Luxury” rooms are not luxury (Aircon not working, shower flooded, door lo… See more
Perhaps the services qualify for the 5* rating. But.....This is definitely no longer a 5* resort. Very disappointed and quite amazed at how terrible the upkeep has been. “Luxury” rooms are not luxury (Aircon not working, shower flooded, door locks broken. After two nights we were moved to an alternative location, but after sweltering for 2 nights with broken sleep, getting stuck in the lift (we weren’t the only ones!!!) and a few other issues, we informed the duty manager, who dealt with it very professionally and informed us that the Cascades is going to be redecorated and updated. Not a moment too soon. Food was nice. But that is about it. Anyway, a real pity. And cost a lot of money too. Our advice: Would avoid Cascades for now and check once they have updated the hotel (they told me April 2018 - but there is more than two months work to be done!). Pity our travel agent (Flight Centre) in Cape Town wasn’t aware of the state of disrepair. We have let them know. Anyway, hope this review has helped you when deciding where to book. Go for Palace at Lost City instead which is still a gem and seems in good condition. Collapse
Stay Date: 10/2017, Adrian J wrote this review.
We travelled from Cape Town to the city of the sun and we were excited about our family holiday. We were met with long queues for check-in, so I decided to take one of my children for a ride in the external glass elevator as a distraction. From the … See more
We travelled from Cape Town to the city of the sun and we were excited about our family holiday. We were met with long queues for check-in, so I decided to take one of my children for a ride in the external glass elevator as a distraction. From the top floor we looked out over the hotel grounds and to my utter surprise the main pool was empty. When I returned to the check-in counter I waited with my wife to see if anything would be mentioned about the pool. Not a word was uttered!!! When I raised the concern we received a "Yes it broke on Friday". Concierge seemed equally disinterested. They advised that we could use the heated portion of the pool as it was still in operation. What we found was a "heated pool" of murky green water with construction workers moving their debris amongst the guests. This left a bitter pill as we had an expectation. The following morning we asked for the manager who was not available. She did call later that day and attempted to feed us the same dribble however my wife insisted that we have access to The Palace pool as we didn't feel that being downgraded to the holiday club pools was a fair deal. In the end it wasn't worth it as we still needed to travel by shuttle to enjoy a swim. On top of that we had to obtain permission on a daily basis to do so. What a cheek. The property as a whole had some great facilities which we enjoyed. Breakfast was a highlight and staff in attendance were accommodating. Shuttles were available to take you far and wide within the resort. We enjoyed the Valley of the Waves.....it was great fun. It wasn't however a substitute for a pool on the hotel grounds as sometimes one just needs downtime. We had to mobilise the family and catch a shuttle each time to be able to relax poolside.......it's not what we signed up for and certainly not what we paid for. After a few post-trip follow ups to our complaint we received feedback from the hotel management that showed how delusional they really are. Assuming little responsibility and twisting the truth was what they served up. I was eventually contacted by a lady and invited back for a do-over where we could return free of charge, however who foots the bill for the flights, car hire and other travel expenses. I say do it right the first time. It unfortunately wasn't within this particular lady's pay grade to extend the offer somewhere a little closer to home, so the gesture held no value to us. Other issues: We had a family room with 4 occupants, however we were unable to successfully get sufficient milk or tea bags or biscuits for the 4 of us each day. We had shampoo on day 1 however it was never replenished during our 5 day stay. Our fridge was not working and after numerous complaints it was replaced in the afternoon of day 3. I had fresh milk and fruit spoil as a result. I found a large pill/capsule on the bedroom floor. I gave to the concierge to highlight the danger for small children swallowing medication found on the hotel room floor. It took 4 hours to get a knife and a plate to cut our children's fruit which we had bought at the supermarket. The same fruit that eventually spoiled as a result of the fridge not working. Being confined to your room at night when you have young children, I ordered wine glasses and ice one evening and it never arrived. We asked that we be provided with a double duvet for the sleeper couch. This posed a daily challenge for the staff. One night we waited until 21h30 to get the bed made for the children. Sun City has a lot to offer, but The Cascades needs to address their service and communication. Collapse
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Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
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