5 5 Star:
Search for room availability
Lying adjacent to the Pilanesberg National Park and within 25km of the Pilanesberg Game Reserve, the 5 star Cascades Resort in Sun City is one of South Africa’s premium resorts, offering guests an authentic stay in one of the most stunning natural locations. With its close proximity to the Entertainment Centre and man-made beach resort Valley of Waves, this resort is suitable for all ages.
With 243 rooms overlooking the stunning gardens and majestic pool beach area and offering a variety of accommodations the hotel aims to cater for everyone. Each unit comprises of satellite TV, seating area, hot drink making facilities, complimentary toiletries, and balcony or terrace, with some rooms featuring a spa bath.
Boasting an array of facilities, such as tennis court, casino, 18-hole golf course as well as the man-made beach, Valley of the Waves, this impressive complex will not disappoint. The hotel also offers a variety of dining options, from the Peninsula, a fine and formal restaurant, to Vistas Bar where guests can enjoy cocktails. One thing is certain; guests will not be disappointed by the Cascades, and will enjoy every aspect of this unique and sumptuous Eden.
To view our full selection of accommodation in Johannesburg, view our hotels in Johannesburg page.
TripAdvisor Traveller Rating
- Overall: based on 585 reviews
- Sleep Quality:
Stay Date: 04/2017, Lisha K wrote this review.
We came for the weekend to sun city, very nice hotel, elegant and has it's own uniqueness to it, the staff are very friendly and always willing to assist. The disappointment came as soon as we went into our room, a five star rated hotel yet the room … See more
We came for the weekend to sun city, very nice hotel, elegant and has it's own uniqueness to it, the staff are very friendly and always willing to assist. The disappointment came as soon as we went into our room, a five star rated hotel yet the room looked like it was extremely old, the couch looked like it came from a dump site and the single couch has some gross white stains on it as well as the carpet. Not a great welcoming. Other than that a wonderful hotel Collapse
Stay Date: 04/2017, a customer wrote this review.
I've stayed at Sun City countless times throughout my life. This time we booked two inter-leading rooms. This great resort is being killed by poor service and no overall maintenance. 1) literally no poolside service at all. 2) the TV in our room hasn… See more
I've stayed at Sun City countless times throughout my life. This time we booked two inter-leading rooms. This great resort is being killed by poor service and no overall maintenance. 1) literally no poolside service at all. 2) the TV in our room hasn't worked throughout our stay. We had to call countless times to have it fixed. The fix was only temporary. 3) we had to wait at least 20 minutes before being offered coffee at breakfast. When you do find a waitress, she'll act like she's doing you a favour by serving you. I'd rather make my own coffee. 4) no towels in our room at bath time. 5) no duvet covers on the bed. When we did call for duvet covers, housekeeping handed them to us to put on ourselves??!! 6) kiddies slide at the Cascades' pool isn't working. And there have been no attempts made to fix it. The reason we came to the Cascades was for the slide. 7) the Cascades heated pool was not properly heated. 8) the Cascades kiddies pool flooded taking my bag with it. Maintenance was nowhere to be found and the lifeguard had to try fix the problem. I suppose I could continue but I'll leave it there for now. For a 5 star hotel, a revamp is needed and your maintenance teams need more budget. The service is at best 2 star. The rooms also need to be refreshed. They're very tired after at least 12 years of not being changed. Collapse
Lovely hotel, could be better !
Stay Date: 04/2017, Kimmbg wrote this review.
My husband and I, stayed at this hotel after we had been on safari, for a bit of relaxation after the early morning safaris. The hotel is set in beautiful tropical gardens, very clean and pristine. Has a large, unheated swimming pool, which we found … See more
My husband and I, stayed at this hotel after we had been on safari, for a bit of relaxation after the early morning safaris. The hotel is set in beautiful tropical gardens, very clean and pristine. Has a large, unheated swimming pool, which we found a little too cold, but has gorgeous waterfall features in it. There were plenty of sun beds, some being on sand, others on grass, the choice was yours. There is a pool side bar, which you can obtain food from , staff come to you ,to take your order. There is also a nature trail walk through the gardens, with lots of monkeys and birds!! There is also a small aviary on the grounds. Golf course very close by , and tennis courts. Inside the hotel , 24 hour reception, bar, terrace bar, and restaurant. We were on a breakfast only, luxury room basis. Breakfast was served in the restaurant on the 3rd floor. I think there is room for improvement here, large queues, waiting to sign for your breakfast , then to seat you. We were always seated at a table that was not made up, and had to wait for cutlery, cups , butter, etc... , yes it was busy, but surely, some one should be clearing the tables , and replenishing them ! This is a five star hotel after all ! Breakfast is buffet style, very busy, plenty of choice to suit all, some items not replaced after they had run out ! Never any fruit juice glasses! You can also have your breakfast on a terrace, outside the main restaurant. On to our room, the luxury rooms are on the 5th floor. These rooms , appear to be the only ones with a balcony. The balcony is very large, has privacy walls between each room , but you can walk the full length past the other rooms! Table and chairs and a parasol are provided, our parasol was missing a bolt, so it couldn't be moved , as it just, swung down! I'm sure this could easily be fixed. Inside the room is a fridge,tv, safe, desk and chair, international socket underneath, armchair and side table, large comfy bed. Robes and slippers are also provided. Tea and coffee making facilities. A couple of things let this room down, one was a cupboard door hanging of its hinges, the shower cubicle had no door, so flooded the bathroom every time it was used. We did report this to the hotel staff, and were offered a room without a balcony, which we didn't accept. The only nightlife in this hotel, is a quiet bar. Just across from the hotel is the sun centre. Loads of fast food, restaurants, things kids can do, welcome centre , were you can book safaris, extreme sports, etc. Access to the valley of the waves is also in here. As well as a cinema, shops. Unfortunately it rained 4 out of the 5 days we stayed here, and we found , there wasn't much to do for our age group, but at least we got to relax. There is also a casino in the soho hotel, a short walk away, much to my husbands delight!!! Staff at the cascades, were helpful and polite. Collapse
Average. It's worth spending the extra money for the Palace.
Stay Date: 04/2017, PaulBournemouth wrote this review.
Stayed for 10 days at Cascades. Positive: Monkeys around the pool. Room cleaning staff friendly. Piano player at breakfast. Nice breakfast buffet. Good proximity to entertainment centre and valley of waves. Excellent shuttle service. Could do bet… See more
Stayed for 10 days at Cascades. Positive: Monkeys around the pool. Room cleaning staff friendly. Piano player at breakfast. Nice breakfast buffet. Good proximity to entertainment centre and valley of waves. Excellent shuttle service. Could do better: Service with a smile by the pool (only 1 or 2 of the 10 staff around the pool seemed to care about the guests) Felt guilty ordering a drink. Clear the pool area of cigarette butts and rubbish so it's clean in the morning for the guests (surely not too much to ask). Pool slide broken. Pool was absolutely freezing, including the heated pool (when raised with reception, temperature stayed cold). The fact Cascades has the only heated pool at Sun City was the primary reason for choosing this hotel, if we'd known it was freezing, with hindsight we would have chosen elsewhere in Sun City. Rooms a bit dated, but clean. Not much of a choice of in house restaurants. Nearby worth visiting: Crocodile Park at feeding time - 4:30pm. Pilanesberg Park for Safari. Black Rhino Private Game Lodge for the exceptional service. Kwa Maritane lodge for the views. Valley of Waves. Palace hotel for dinner (exceptional service with a smile). Collapse
Nice hotel but old
Stay Date: 02/2017, disha m wrote this review.
The hotel looks very giant and huge. The service staff is good and polite. But the property seemed very old with no renovation happening and you have to wait in a long queue for having breakfast. The sun city experience was overall good. The waterpar… See more
The hotel looks very giant and huge. The service staff is good and polite. But the property seemed very old with no renovation happening and you have to wait in a long queue for having breakfast. The sun city experience was overall good. The waterpark is good but the slides are limited and old. Collapse
- Rest assured your break is safe with us
- No credit card or booking fees
- Your information is secure with GlobalSign
- Best UK Operator, Globe Awards 2016
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.