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Lying adjacent to the Pilanesberg National Park and within 25km of the Pilanesberg Game Reserve, the 5 star Cascades Resort in Sun City is one of South Africa’s premium resorts, offering guests an authentic stay in one of the most stunning natural locations. With its close proximity to the Entertainment Centre and man-made beach resort Valley of Waves, this resort is suitable for all ages.
With 243 rooms overlooking the stunning gardens and majestic pool beach area and offering a variety of accommodations the hotel aims to cater for everyone. Each unit comprises of satellite TV, seating area, hot drink making facilities, complimentary toiletries, and balcony or terrace, with some rooms featuring a spa bath.
Boasting an array of facilities, such as tennis court, casino, 18-hole golf course as well as the man-made beach, Valley of the Waves, this impressive complex will not disappoint. The hotel also offers a variety of dining options, from the Peninsula, a fine and formal restaurant, to Vistas Bar where guests can enjoy cocktails. One thing is certain; guests will not be disappointed by the Cascades, and will enjoy every aspect of this unique and sumptuous Eden.
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TripAdvisor Traveller Rating
- Overall: based on 573 reviews
- Sleep Quality:
Great for a family budget
Stay Date: 03/2017, Maya056 wrote this review.
Lovely place to be smack bang between everything the casino the valley of the waves and all those fun kids clubs lots of fun for the family with a mid level price to match! The train ride from there and loads of fun for the kids but hold on tight don… See more
Lovely place to be smack bang between everything the casino the valley of the waves and all those fun kids clubs lots of fun for the family with a mid level price to match! The train ride from there and loads of fun for the kids but hold on tight don't want the door to close with some of you on either side of the doors been there heart in throats till we ran across the whole of sun city to get the end all was good but shew! Collapse
The mighty has fallen
Stay Date: 03/2017, Danny_Zam wrote this review.
We were so looking forwards to our family holiday away, especially as we were staying at Sun City the previous jewel in Sun International crown. How disappointing it was. Where do I begin? Staff generally try hard but accept third world standards as… See more
We were so looking forwards to our family holiday away, especially as we were staying at Sun City the previous jewel in Sun International crown. How disappointing it was. Where do I begin? Staff generally try hard but accept third world standards as normal. Any activity that could generate a tip is carried out enthusiastically as always, but any other service request is carried out lethargically and without passion Of the three glass elevators every day two were stuck on various floors, some with guests in and others just sitting empty. Consequently this mean that the one remaining lift had a queue of people cramming to get in. Nothing changed over the weekend and I never once saw a lift technician repairing anything. Our room was clean(ish) and we had a beautiful veranda on the 8th floor, sadly the floor had been washed when we finally checked in after 3pm and pools of water left lying around. The window sill was covered in bird excrement which was never cleaned off, not a great advert. I thought most 5 star hotels had a mini-bar. Not ours, in fact the fridge had been completely removed. There was no drink menu so in order to drink on our very expensive balcony we had to phone down to room service. When I asked where the wine and cocktail list was (after phoning 4 different numbers) the lady asked me what wine I wanted? Eventually a wine list arrived, then I asked the same lady for additional shampoo and shower gel (there was only one of each) and she asked me to call another number to get this. After losing my cool she brought me more up. The hotel has lost its sheen, once the jewel in the crown of the Sun City empire, it is now a shadow of its former self. The entertainment Centre has been beautifully upgraded, I hope the cascades is next on the list. The Bocado restaurant once the amazing Santorini restaurant in the caves is pathetic. The service was valiant but poor, the food was disgusting and tasted like it had been reheated or cooked on old oil. The owner was nowhere to be seen and even the food was terrible. I thoroughly don't recommend it, at all, even if you have to leave the resort to find a take away place. It is so sad that this is an acceptable standard for a once famous Sun City hotel. Thankfully the lost city golf course was amazing, the entertainment Centre upgrade is great but sadly this doesn't make up for the massive drop in service levels across the resort and the fact that this really has left a sad place in my heart. Sun international you need to wake up. Sol Kerzner vision for a paradise was world class. Sadly now standards have slipped, acceptance of poor quality is standard and no-one working there that we interacted with was proud of this once amazing resort. Soon international visitors will realize that there is better quality out there around the world and that service is still seen as priority number one for attracting international visitors. Because it sure as hell isnt at Sun city any more. Collapse
Nice Hotel but Not a 5 Star
Stay Date: 03/2017, Predeshan S wrote this review.
Check in was very fast and Efficient. Thanks Ontiretse for the excellent service. Rooms are dated and hotel requires a revamp. With saying that the rooms where spotless and clean. Breakfast has a wide spread but the staff are extremely slack and slow… See more
Check in was very fast and Efficient. Thanks Ontiretse for the excellent service. Rooms are dated and hotel requires a revamp. With saying that the rooms where spotless and clean. Breakfast has a wide spread but the staff are extremely slack and slow. The wait for refills is extremely long. Waited over 30min for staff to bring out cream. Bread tray is always empty and takes forever to refill. Very disappointed with the level of service from the breakfast staff. To be honest this hotel is not value for money. I will only stay here again after a revamp. Collapse
A Room with A View
Stay Date: 03/2017, GoldcoastKat wrote this review.
My husband and I recently spent 2 nights at The Cascades. On booking Moses at central reservations ensured all our requests where catered to. We wanted a room with a view and a bath. Boy where we surprised. Room 1208 had the most amazing mountain… See more
My husband and I recently spent 2 nights at The Cascades. On booking Moses at central reservations ensured all our requests where catered to. We wanted a room with a view and a bath. Boy where we surprised. Room 1208 had the most amazing mountain views, a lovely private balcony, full bathroom, king size bed and a table with 4 chairs. No children are allowed in these corner rooms, and I can see why as the balcony is low. Spacious, elegant and well furnished. We couldnt wait to get back to our room with a view. The hotel was quiet and peaceful. Breakfasts served in an elegant old fashioned colonial room. The buffet was extensive and catered to all - most enjoyable. We spent the first day at the Cascades Pool, staff where attentive and even ensured the monkeys where kept at bay. Checking in a breeze and booking out efficient and hassle free. Is this 5 star? Not if you compare it to the Table Bay Hotel or The Beverley Hills hotel, however it is as close as a 4.8 star. One complaint we had is the after hours inroom dining menu only offers burgers or sandwiches, a healthy option would be nice. We will be back and will book the same little piece of heaven on the 12th floor. Collapse
A has-been hotel
Stay Date: 11/2016, pegasustp wrote this review.
Wow, where do I start. Stayed there few months ago and from the start the experience was pathetic. Checked in and the concierge was the only service that was perfect, friendly and helpful. Check in desk, young man who didn't smile, looked tired and … See more
Wow, where do I start. Stayed there few months ago and from the start the experience was pathetic. Checked in and the concierge was the only service that was perfect, friendly and helpful. Check in desk, young man who didn't smile, looked tired and didn't make us feel welcome. The general front desk staff seemed angry and sad. Requested a family room with a view. Got a room in front of a huge tree, with two single beds added to the room after we got to the room. Beds was old and dirty. Room was smelling of cigarette, air con didn't work and the overall room was bordering on vintage. Got moved to another room that was equally bad which came with its own problems. Moving on, pain check in we requested booking for dinner, then got told, they can't and we should have did this before even arriving at the hotel, really! Had a chat with the F and B manager and she arranged a booking. Get to the restaurant and get told, there's nothing booked and we should wait until everybody else comes. Took this up with management again and they then seated us. In the mean time, they said that they will find us a better room. Got back after dinner and nothing was done. Requested for hotel manager, and he was nowhere to be found. So we settled on speaking with him the next morning. He was there waiting for us, listened to our experience and apologized which comes standard with all complaints. He then suggested we move to a suite with its own pool, jacuzzi, kitchen etc. we viewed it and accepted. But then he real crap started, literally, toilet didn't work, shower drain was blocked, large roaches lying dead in kitchen and lounge. We complained and maintenance came, and they spent 3 hours with us. Always enjoy the smell of body odor and crap. they used a toilet plunger to unblock the jacuzzi, after shoving it in the toilet. They used wires to try and unblock the shower but nothing worked. They have no regard for people nor the inconvenience they caused. Walking through the bedroom with dripping toilet water. To say the least, we was ready to check out and go home, the then sent people to clean up the mess they made. It seemed that our small getaway turned into a nightmare. The only positive things that happened was the chef, who went beyond to give my kids what they wanted even though it was not on the menu. The rest was oblivious to what good service standards are. Ps, when I spoke to the hotel manager, I started by says, for a four star hotel, this is terrible, he corrected me and said, no, we a five star. That was funny. Never again will I take my family there. Collapse
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Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.