5 5 Star:
Search for room availability
Lying adjacent to the Pilanesberg National Park and within 25km of the Pilanesberg Game Reserve, the 5 star Cascades Resort in Sun City is one of South Africa’s premium resorts, offering guests an authentic stay in one of the most stunning natural locations. With its close proximity to the Entertainment Centre and man-made beach resort Valley of Waves, this resort is suitable for all ages.
With 243 rooms overlooking the stunning gardens and majestic pool beach area and offering a variety of accommodations the hotel aims to cater for everyone. Each unit comprises of satellite TV, seating area, hot drink making facilities, complimentary toiletries, and balcony or terrace, with some rooms featuring a spa bath.
Boasting an array of facilities, such as tennis court, casino, 18-hole golf course as well as the man-made beach, Valley of the Waves, this impressive complex will not disappoint. The hotel also offers a variety of dining options, from the Peninsula, a fine and formal restaurant, to Vistas Bar where guests can enjoy cocktails. One thing is certain; guests will not be disappointed by the Cascades, and will enjoy every aspect of this unique and sumptuous Eden.
To view our full selection of accommodation in Johannesburg, view our hotels in Johannesburg page.
TripAdvisor Traveller Rating
- Overall: based on 523 reviews
- Sleep Quality:
Old lady should lose one of her stars
Stay Date: 10/2016, Dale I wrote this review.
My family and I have just returned from a break at Sun City. As we do every year, we spoilt ourselves with one night in the 5 star Cascades before moving to the Vacation Club, but this year it was a very disappointing experience with both service and… See more
My family and I have just returned from a break at Sun City. As we do every year, we spoilt ourselves with one night in the 5 star Cascades before moving to the Vacation Club, but this year it was a very disappointing experience with both service and quality issues: - On check-in I asked the agent to confirm that I would be assigned the Superior Luxury Family room that I had booked, to which the answer was “yes, you will get a ground floor room”. I queried this asking if the only difference between the Luxury Family room and Superior Luxury Family Room was that the latter was on the ground floor and I was told that this was the only difference. This is contrary to what their website states. Why did I pay the extra for the Superior room when they are exactly the same as the Luxury rooms? - We were assigned room 114 which had the following issues: 1. The door had to be forced open or closed each time as it was wedged on the swollen carpet. The maintenance guy that came to our room later confirmed that this had been reported to the “carpet people” 2. Despite the fact that we had 2 kids staying with us (confirmed on the booking), there was no double sleeper couch and only an extra single bed in our room. The porter that brought down the luggage managed to get someone to come and address it and this lady (apparently a supervisor) begrudgingly told us that they would swap the bed and a couch from another room within the next hour. She honestly made us feel like we were putting her out. 3. We were given no shower gel and one bar of soap to share between the shower, bath and basin – with 4 guests in the room. I phoned housekeeping to complain and they eventually brought more soap. 4. When running a bath for our kids they were almost scolded by hot water (luckily we checked before they climbed in) because both the hot and cold taps produced only extremely hot water. We tried to phone maintenance but couldn’t get through, so I went up to the lobby to complain. I was told that there is a trick to running the water where you have to turn on the cold tap, let it run for a few minutes and then only slowly introduce hot water until the temperature is right. They sent down a maintenance man to demonstrate this method to us. Despite the obvious waste of water doing it this way, surely this is not acceptable in a 5 star hotel – and despite many previous stays at Cascades I have never had this issue before? How can it be that you get scolding hot water from a cold water tap? Honestly, this was not a 5 star stay – I wouldn’t even call it 4 stars. If you are planing a family holiday to Sun City rather save your money and book at the recently upgraded, cheaper Cabanas - the services available are the same at both. Thi sis what I will do moving forward. The only real positive was breakfast at the Peninsula – they were fantastic and should be commended on their excellent, friendly service, wonderful buffet and relaxed atmosphere (even with young children at our table). Really a very pleasant experience. I emailed Sun International to make them aware of the above and got no response whatsoever. Collapse
Stay Date: 10/2016, neeesyb wrote this review.
We had a lovely family breakfast, we were 5 adults & 5 children. The restaurant was very full, the hostess was friendly with a lovely welcoming smile. The ladies who make omelettes were friendly even though they were so busy. Sadly in the middle o… See more
We had a lovely family breakfast, we were 5 adults & 5 children. The restaurant was very full, the hostess was friendly with a lovely welcoming smile. The ladies who make omelettes were friendly even though they were so busy. Sadly in the middle of our breakfast one of the busgirls (Lemohang) decided to start shouting at my children while I was sitting at the table. She Disciplined my children because my son had put a clean toothpick in the salt cellar. When I told her that I was watching my children & they had done nothing wrong. She said that I was busy talking & not watching and she criticized my parenting skills. I have visited Sun city several times but I have never experienced such rudeness. She definitely managed to ruin our breakfast & honestly people who don't like people should not work in the hospitality industry! Collapse
Stay Date: 10/2016, 608guestc wrote this review.
We came to sun city for the third time round for our annual weekend away, we could not find fault the cabanas or cascades previously but sadly I cannot say the same for the cascades this time round !!! This was the last year the cascades or whole o… See more
We came to sun city for the third time round for our annual weekend away, we could not find fault the cabanas or cascades previously but sadly I cannot say the same for the cascades this time round !!! This was the last year the cascades or whole of sun city will ever see us again. Our money was good until check. The service, quality and everything in between is a total disappointment!! Definitely not a 5* rating according to my comparison with other 5*. From our arrival ( for booking done in July already) our room had only one bed for kids instead of two, having one child sleep in between us. Also our extractor fan was not working. Rooms are very old and tired. Then when we arrived at the pool area it was so dirty with rubbish lying around, and no sweeping of walk ways. No pre warning about the entertainment area that is closed! No pre warning about all the preparation work happening for nedbank gholf challenge. No pre warning about the Garry player golf club being closed. To top the bad experience no indication is given upon check in that you have to book a restaurant for dinner. All three nights restaurants were fully booked out, leaving us with spur or ocean basket options and thankfully the restaurant on the deck. The only good experience of the weekend! We never had to book for a restaurant previously. Upon complaint all we could get was a smile and sorry and this and that should've happened! The valley of the waves are too many people leaving this to a disappointment too! Very long queues to do anything and umbrellas rented out leaving nothing to rent at 11 in the morning. And still loads and loads more people coming in. When we thought we'll go enjoy our time at the royal bath pool where we had gone on all our visits before we were told no kids and needed to leave again! I will not recommend this place for a nice family weekend to anyone, this place does not deserve one cent to spent here. Everything is overrated and over charged. Luckily we are a family that makes the best of anything and we tried to still have fun over and above all the disappointments, but feel I need to warn anyone else who has high expectations! Lots of other beautiful destinations around SA where you get what you pay for and lots more! Collapse
Stay Date: 10/2016, AlexWiltshire101 wrote this review.
I recently stayed at the Cascades hotel during my recent Sun City trip. I found that the check-in was extremely efficient and the porters were very friendly. The room was always clean and the housekeeping were extremely friendly and accommodative!!
I recently stayed at the Cascades hotel during my recent Sun City trip. I found that the check-in was extremely efficient and the porters were very friendly. The room was always clean and the housekeeping were extremely friendly and accommodative!! Collapse
What stunning quality and service
Stay Date: 10/2016, derekf846 wrote this review.
The room was excellent, clean and spacious. The staff were kind and helpful. The view is exceptional and the gardens and amenities of an extremely high standard! The breakfast was out of this world I will certainly visit again
The room was excellent, clean and spacious. The staff were kind and helpful. The view is exceptional and the gardens and amenities of an extremely high standard! The breakfast was out of this world I will certainly visit again Collapse
- Rest assured your break is safe with us
- No credit card or booking fees
- Your information is secure with GlobalSign
- Best UK Operator, Globe Awards 2016
Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.
Please note that different countries have different standards and star ratings may differ according to the country where the hotel is located.