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The Caribe Hilton hotel is ideally placed near Old San Juan and is central to the shopping district in the area as well as being just 15 minutes from the airport. Discover Old Town San Juan for a historical day out, head to the beach for a relaxing experience or try out some of the many restaurants that line the streets.
All of the comfortable and well-appointed rooms at the Caribe Hilton are designed with your comfort in mind. Each room includes a safe, a fully-stocked refreshment centre, a hair dryer, an alarm clock and individual climate control.
After a busy day in the city, make full use of the hotel’s beach access, work out in the fitness centre, enjoy live entertainment or make a splash in the pool. The hotel also offers a babysitting service, a video arcade, a tennis court, a poolside bar, a spa facility, a range of shops and a laundry service.
Hotel Facilities & Services
- Multilingual Staff
- Concierge Desk
- Tea and Coffee Making Facilities
- Internet Access
- Air Conditioning
- Room Service Not 24hr: Yes
- In Room Safe
- Non Smoking Rooms
- Pay Movies
- Direct Dial Telephone
- Iron/Ironing Board
- Trouser Press
- Housekeeping (daily)
- Cable/Satellite TV channels
- Outdoor Pool Free: No
- Treatment Rooms
- Tennis Free: No
- Games Room Free: No
- Gym Free: No
- Childrens' Play Area Free: No
- Cots/Cribs Free: No
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Highchairs available
To view our full selection of accommodation in San Juan, view our hotels in San Juan page.
TripAdvisor Traveller Rating
- Overall: based on 6445 reviews
- Sleep Quality:
Great Personalized Customer Service
Stay Date: 01/2017, Eric M wrote this review.
I primarily speak English, but studied Spanish as well. At this hotel everybody bent over backwards to speak English, but they were very kind when I wanted to practice my Spanish. People everywhere were just happy and eager to connect on a personal… See more
I primarily speak English, but studied Spanish as well. At this hotel everybody bent over backwards to speak English, but they were very kind when I wanted to practice my Spanish. People everywhere were just happy and eager to connect on a personal level during my stay. Most notably, I would like to mention Jose Marisol who was in charge of cleaning my room. What a vibrant personality she has! She danced, laughed, helped me practice my Spanish, and gave me suggestions about fun things to do in Puerto Rico - all in addition to doing a great job cleaning my room. Loved her! Silvestre Ramos at the security pool stand also went out of his way to connect on a personal level and offer advice and suggestions about things to do on the island. I was only there a week, but the Starbucks on the property learned my name and drink after my third visit. The front desk accommodated me with arrival and check out times, and the concierge helped me book trips and pulled out maps to help me find places in Puerto Rico. Additionally, the employees at the gym greeted me with a smile on a daily basis and made me feel very welcome! To sum up, every area of this hotel has a very personalized and hospitable customer service mentality. Thank you, and I will definitely return! Collapse
Beautiful property! Facilities and rooms need some updating.
Stay Date: 01/2017, Amy P wrote this review.
We recently stayed here for 3 nights before and after a cruise. We were very excited to stay here and had high expectations. The drive up and lobby are impressive. The grounds are vast and have a lot to offer. The pools are fun and have many tiers an… See more
We recently stayed here for 3 nights before and after a cruise. We were very excited to stay here and had high expectations. The drive up and lobby are impressive. The grounds are vast and have a lot to offer. The pools are fun and have many tiers and features and I loved that the hot tubs are truly hot! The starbucks in the lobby and on the beach are a bit much. There were coffee cups everywhere. I could have done without that and would have prefered a more local option. (I am from Seattle so I am a bit tired of starbucks everywhere). The beach is really nice and my husband enjoyed the snorkeling and i enjoyed the comfy loungers and hammocks. The iguanas are everywhere, watch your step! Things are a bit shabby up close and in need of some TLC, this is especially evident in the rooms. It looked more like a holiday inn than a hilton. Not what i was expecting for the price. The views were great but and the bed was comfy but everything else could really use an upgrade, especially for the price that is being paid. A maintenance man did come and fix our broken sliding door and attempt to fix the handle and re-hang a picture that was falling off the wall. the view was phenomenal though! Most of the people we encountered were friendly but one front desk guy was just awful. We were celebrating our 10th anniversary and mentioned that before we came and at check in and no one seemed to care or even said Happy Anniversary. It just would have been nice to have been acknowledged somewhat. We stayed for an additional night at the end of our cruise and it was stormy and so windy the beach was shut down and all the loungers were stacked. It was a bit of a bummer but nothing the hilton could do about it. Collapse
Great Hotel But Needs Some Attention
Stay Date: 01/2017, NIndianatravelers wrote this review.
I decided to stay at the Caribe Hilton after great experiences from prior stays approximately 7-8 years ago. The hotel is in a good location with a lot of food, drink and activities options. The biggest downside is the fact the hotel needs some upd… See more
I decided to stay at the Caribe Hilton after great experiences from prior stays approximately 7-8 years ago. The hotel is in a good location with a lot of food, drink and activities options. The biggest downside is the fact the hotel needs some updating and TLC. My room (tower 2) was overall very nice (great balcony, comfortable bed, roomy) but had a few "misses" - turquoise sinks and messy paint job (in fact there was a large paint mark on the sliding glass doors). It was odd in that it appeared that they stopped after updating 90% of the room. Service was good but nothing exceptional. I was upgraded at check in so cannot complain too much. One suggestion is to go across the street for more reasonable ($) meals and drinks as the hotel food and beverage options aren't cheap. Overall, a good experience and will definitely come back. I hope they fix it up to warrant 5 stars. Collapse
Family friendly hotel
Stay Date: 01/2017, Michelle V wrote this review.
It was clean, kids loved seeing the peacock, parrots, the hot tub, hammocks, free kids meals, the beach.. if we came back to Puerto Rico, we would definitely come back to the hotel. Hotels in San Juan are generally very dingy no matter which brand yo… See more
It was clean, kids loved seeing the peacock, parrots, the hot tub, hammocks, free kids meals, the beach.. if we came back to Puerto Rico, we would definitely come back to the hotel. Hotels in San Juan are generally very dingy no matter which brand you prefer. This one was dingy but had a beach and their pina colada was awesome! Collapse
Awesome hotel and stay at Caribe Hilton
Stay Date: 11/2016, TeresaE888 wrote this review.
My experience at this hotel was excellent! I was a little worried after reading the reviews, but decided to choose the hotel anyway! The room I had was perfect, the service in every way was excellent - from the front desk/check-in to ordering late ni… See more
My experience at this hotel was excellent! I was a little worried after reading the reviews, but decided to choose the hotel anyway! The room I had was perfect, the service in every way was excellent - from the front desk/check-in to ordering late night food with the help of the front desk, to the maid service to the pool and the pool bar! Literally everything was first class. Collapse
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Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations.
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