Best Western Station Hotel
(Dumfries) 3 3 Star:
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Whether youre coming to Dumfries for a meeting or a wedding, mountain biking or a game of golf, or perhaps to enjoy some of our beautiful castles, coastlines or countryside, youll find a home from home at BEST WESTERN Station Hotel! Our friendly, comfortable 3 star Victorian hotel offers top-to-toe tradition with high standards of service only 5 minutes walk from the town centre. However, river walks and golf courses nearby (as well as Sweet Heart Abbey six miles away) mean youll find rest and relaxation in every direction! We offer 32 ensuite rooms with free Wi-Fi, ample car parking and a beautiful patio garden with a fountain. Our warm welcome (followed by a warming dram of single malt whisky perhaps) and fantastic home-cooked food make us the ideal base for a visit to Dumfries and Galloway. Just name the date!
Hotel Facilities & Services
- Non-Smoking throughout the hotel
- 24 hour front desk
- Tea and Coffee Making Facilities
- Room Service Not 24hr: Yes
- Parking at Hotel Free: Yes
- Name: Dumfries Station
- Distance: 0.6 miles
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Rail Name: Dumfries Station Distance: 0.6 miles
To view our full selection of accommodation in Dumfries & Galloway, view our hotels in Dumfries & Galloway page.
TripAdvisor Traveller Rating
- Overall: based on 467 reviews
- Sleep Quality:
Disgusting Customer Service/Management
Stay Date: 02/2018, sarahmushet wrote this review.
Visited her on Friday the 9th where we met my sister off of the train after she travelled up from London and got off at the Dumfries station, directly outside. We received a warm welcome and delicious meal. My sister returned to London today, so af… See more
Visited her on Friday the 9th where we met my sister off of the train after she travelled up from London and got off at the Dumfries station, directly outside. We received a warm welcome and delicious meal. My sister returned to London today, so after such a good experience we returned at 12:30pm today. Her train was at 1:00pm, so after entering and asking to be seated for lunch and using the lavatories, we began to discuss whether or not to sit for a drink or get lunch like we had on Friday. Throughout this time, we had a member of staff follow us up and down the hall - shouting at my dad that he wasn't alllowed to use the facilities before dumping menus on the table and stating 'i'll deal with you when i have time'. A stark contrast to our previous visit. After the hostile welcome, we then decided to leave and spend our money elsewhere, when we were then followed again to the door - asking for a donation to be made for the use of toilets. We explained we were more than willing to pay for a meal, but her service was the exact reason we refused to stay. She then referred to us as cheapskates who wouldn't even donate to charity (which we do every month). Disgusting woman who needs a reality check about how vile her behaviour is, despite working in hospitality. Collapse
Horror of a woman !!
Stay Date: 02/2018, lisamushet wrote this review.
Enjoyed a lovely lunch here on Friday 9/2 after meeting my daughter off the train from London. Friendly staff and good food to set us up for our weekend in Kirkcudbright. On returning on Monday before the train to London our experience could not have… See more
Enjoyed a lovely lunch here on Friday 9/2 after meeting my daughter off the train from London. Friendly staff and good food to set us up for our weekend in Kirkcudbright. On returning on Monday before the train to London our experience could not have been more difficult. On arrival we spoke to reception to let them know we were in for lunch, family of 5. “No problem the bar is round to the left” All at once a woman I can only describe as Mrs Trunchbull arrived like a whirlwind angry bear chewing a wasp. Yes we had gone to the toilet before lunch, with Mrs Trunchbull following us all around like she was on a mission, and sat at a table ready to order some lunch. Menus were given to us and we were told, “ I’ll get back to you when I can” on her way out. As we sat in total disbelief at her attitude towards us we decided to leave not feeling in the least bit welcome, Mrs Trunchbull, who we later found out was Mrs Mcghee, then proceeded to chase us demanding a donation for charity for using her toilets. We explained we were leaving because of her and her bad attitude making us feel so uneasy ( such a difference to Friday) to which we were called “cheapskates” who won’t give to charity. An absolutely abhorrent disgusting woman who gives this Hotel such a bad negative attitude. My family and I can only sympathise with the staff who have to work alongside this person. Totally ruined the end of our weekend we definitely will not be back, but take some happiness from the fact she hates her job. ���� It will be interesting to see if any responses or apologies are given. Collapse
Stay Date: 02/2018, JohnEdwinI wrote this review.
A fine hotel with some history behind it. Yes it is next to the Railway Station and it is an old building but it was not noisy and it's not falling down!! The bar and bistro restaurant have been modernised and the staff were great. Just on the edge o… See more
A fine hotel with some history behind it. Yes it is next to the Railway Station and it is an old building but it was not noisy and it's not falling down!! The bar and bistro restaurant have been modernised and the staff were great. Just on the edge of the town centre and only 5 minutes walk away. My room was actually a bit too warm! Collapse
Well placed hotel for a stop over.
Stay Date: 01/2018, 234crevette wrote this review.
Stayed recently to attend a meeting near by. Although the hotel inside is looking a little dated and tired, overall it was a pleasant stay. I had a single room which as you would expect in a hotel of this age to be quite a big room although very plai… See more
Stayed recently to attend a meeting near by. Although the hotel inside is looking a little dated and tired, overall it was a pleasant stay. I had a single room which as you would expect in a hotel of this age to be quite a big room although very plain. ( a picture on the wall would go a long way to brighten the room up). I ate out at night so did not sample the food except for the breakfast where the bacon and sausage were cold even though we were the first guest to eat that morning which is a little worrying. Great value for money in what would have been a great hotel in the 70's. Collapse
A hotel which gives you a cuddle
Stay Date: 01/2018, Voxpopbob wrote this review.
This was a one night stopover. I chose the hotel because it was near to where I was working. This is an old fashioned Station Hotel, a bit like an ageing dowager who's no longer in the first flush of youth. BUT I enjoyed my stay hugely. For me the c… See more
This was a one night stopover. I chose the hotel because it was near to where I was working. This is an old fashioned Station Hotel, a bit like an ageing dowager who's no longer in the first flush of youth. BUT I enjoyed my stay hugely. For me the charm of the place was that it's not some sterile minimalist establishment. It's cosy and welcoming. The bar was warm and comfortable and just the kind of place I wanted to relax in after what was a full on day. I had a very good meal in the bistro and a terrific full Scottish breakfast next morning. I got the sense it was freshly cooked to order and didn't seem to have been lurking under the hot lamps to keep it warm. My room - a single on the third floor (41) - was clean, very comfortable. In fact it was bigger than some double rooms I've stayed in. The en suite was immaculately clean.The staff were first class and couldn't have been more helpful. I'm sure other contributors may think the place needs a bit of an upgrade - but for me that might spoil the charm of the hotel. I wouldn't hesitate to go back if I have another stopover in Dumfries. Collapse
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