Best Western Plus Seraphine Hammersmith Hotel
(Hammersmith) 3 3 Star:
Per Person Per Night
Search for room availability
- Book by 31st January 2018
- Travel by 31st March 2018
This modern, intimate and chic hotel is the perfect choice for a pleasurable few days holiday in London. Ideally located on King Street, Hammersmith, and just a few minutes’ walk from the Hammersmith Tube and Bus Stations with connections to all across London. In the surrounding area of the Best Western Plus Seraphine Hammersmith Hotel you can find stylish shops, bars and restaurants.
Each of the colourful rooms within Best western Plus Seraphine Hammersmith feature photographic wall art of iconic landscapes or landmarks. Guests can enjoy complimentary Wi-Fi and flat-screen TVs, as well as iPod docks, and tea and coffee making equipment.
Enjoy a tasty breakfast each morning at Best western Plus Seraphine Hammersmith which is served in a bright and airy dining room. Enjoy a drink or two in the well-stocked lobby bar found downstairs.
Hotel Facilities & Services
- Total Rooms Number: 62
- Non-Smoking throughout the hotel
- 24 hour front desk
- Air Conditioned Public Areas
- Multilingual Staff
- Tea and Coffee Making Facilities
- Non Smoking Rooms
- Laundry/Dry Cleaning Services
- Housekeeping (daily)
- Name: Hammersmith Station
- Distance: 0.3 miles
- Name: HEATHROW AIRPORT
- Distance: 15 miles
Bar and Restaurant
- Bar in Hotel
- Nearest Rail Name: Hammersmith Station Distance: 0.3 miles
- Nearest Airport Name: Heathrow Airport Distance: 15 miles
To view our full selection of accommodation in Earls Court & Hammersmith, view our hotels in Earls Court & Hammersmith page.
TripAdvisor Traveller Rating
- Overall: based on 741 reviews
- Sleep Quality:
Travelling for business...avoid!
Stay Date: 03/2018, E-M-S_Reviews1 wrote this review.
Rooms dirty, carpets badly stained. Noise levels appalling making it impossible to sleep. Breakfast continental only and poor. Card deposit taken despite room being paid for in full in advance. Staff had a bad attitude and were unprofessional in thei… See more
Rooms dirty, carpets badly stained. Noise levels appalling making it impossible to sleep. Breakfast continental only and poor. Card deposit taken despite room being paid for in full in advance. Staff had a bad attitude and were unprofessional in their approach. Security non existent, reception were not monitoring those entering the building, floors had no security locks. If travelling for business, I would avoid, there are other much better hotels nearby which are actually fit for purpose. Collapse
A warm hotel, staff discreet
Stay Date: 03/2018, MKHappyTraveller wrote this review.
When I arrived there was no reception staff, but after about two minutes she breathlessly arrived. I was just about to self-check-in. The plus side. it is 5 mins walk from Hammersmith Broadway. It is warm inside, the rooms are not large but adequate … See more
When I arrived there was no reception staff, but after about two minutes she breathlessly arrived. I was just about to self-check-in. The plus side. it is 5 mins walk from Hammersmith Broadway. It is warm inside, the rooms are not large but adequate for 1 or 2 nights. Breakfast was adequate and based on a continental style of fayre. Recommended as it is a great price for reasonably central hotel. Collapse
Great for Apollo
Stay Date: 02/2018, citybluemoon wrote this review.
Stayed here for a night for the Bon Iver concert. We drove down and being a Sunday benefitted from free on street parking just down the road. Our room was fine - a bit small but clean and with a nice big shower and bathroom. The breakfast was ok -… See more
Stayed here for a night for the Bon Iver concert. We drove down and being a Sunday benefitted from free on street parking just down the road. Our room was fine - a bit small but clean and with a nice big shower and bathroom. The breakfast was ok - choice of breads, fruits etc. All the staff we spoke to were lovely. Collapse
Demotivated Careless staff
Stay Date: 02/2018, hkurt17 wrote this review.
I booked two rooms but receptionist insists that was only one; since he is not sure what to do and help the customer ; girls behind reception desk are more pleasant and helpful. Rooms are standard but clean and nice...
I booked two rooms but receptionist insists that was only one; since he is not sure what to do and help the customer ; girls behind reception desk are more pleasant and helpful. Rooms are standard but clean and nice... Collapse
Terrible customer service
Stay Date: 02/2018, Hayley S wrote this review.
We booked to stay at the Seraphine, Kensington on Saturday 17th February 2018 and arrived promptly at 5pm ready for our show at 7.30pm. We were returning customers having stayed here 5 years in a row and always had good service, it was also walking d… See more
We booked to stay at the Seraphine, Kensington on Saturday 17th February 2018 and arrived promptly at 5pm ready for our show at 7.30pm. We were returning customers having stayed here 5 years in a row and always had good service, it was also walking distance to the Royal Albert Hall where we were seeing a show that evening. On arrival we were told that due to electrical faults we could not stay there but we would be given a taxi to the sister hotel in Hammersmith. There were other guests staying here but we did not argue and were very accommodating. We said this was fine even though we would now miss out on our dinner reservations we had booked near to the hotel. When asked how far away it was the guy at the hotel said “just the next road” even though it was 3 miles and a 20 minute taxi journey, no longer walking distance for our plans that evening. Having arrived at Hammersmith we were greeted by Anvil, we checked in and asked as a good will gesture (as we were now very tight for time and missed our dinner) if the hotel would pay for a taxi to the Royal Albert Hall and back that evening. He very kindly agreed and booked this for us at 7pm and 11pm to bring us back. We waited in the lobby whilst this was booked and said it would be charged to the hotels account, we thanked Anvil and went to our room. We were collected promptly at 7pm for our show by taxi and dropped off no problem, with the taxi driver saying it was paid for by the hotel. At 10pm our show finished early and I called Anvil to see if we could get an earlier taxi, he apologised and said they were fully booked so it would stay as 11pm, which we said was fine. At 11.10pm no taxi arrived to pick us up. I rung the hotel and was told Anvil was not there and the man claimed he knew nothing about the taxi situation. I explained and he said they wouldn’t usually do this but if we got a taxi he would “reimburse us when we got back to the hotel”. Got a taxi, cost £16.28 and got a receipt to prove we paid. We went up to the lobby and met the rudest hotel worker (I don’t know his name but he was working the night shift), he was smirking as we explained the situation and he took great joy in saying he would not pay it and how “our story” should not mean they should pay for the taxi and I quote “it’s not my fault you decided to go out!” The whole reason we came to London was to see a show! He also told us over the phone he would reimburse us, he clearly lied. I then asked when Anvil was back and he said the morning. Clearly getting nowhere we said we would speak to Anvil in the morning. We then got a call at 11.30pm to say our taxi was waiting, explained we no longer needed it as it was so late, but this shows Anvil had booked it! In the morning Anvil was not there, another man was. Again explained situation, and he said no, that would never of been agreed too. I explained the first taxi was paid for by the hotel, he refused this and basically said I was lying, we didn’t pay for the taxi! He then kept offering to book us a taxi, even though we did not need one now, we just wanted a refund for the taxi we had to pay for due to us moving hotels due to no fault of our own. Me and my husband have been left disgusted at how rude the staff are. Apart from Anvil who helped us, although he did not communicate to other members of staff about paying for the taxi, which would of solved the situation. Me and my husband will not be returning to any of the Seraphine hotels in the future. We have been left out of pocket due to no fault of our own and we were very understanding as to why we needed to be moved. We are now wondering if the Kensington hotel was overbooked and another excuse was used. The attitude of two of the staff members were shocking, clearly more customer service training needs to be given. Collapse
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