Best Western Plus Macies Hotel
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Enjoy a relaxing break at the Best Western Plus Macies Hotel, which is handily situated close by to the War Museum, the Museum of Civilisation and the Notre Dame Basilica in the heart of Ottawa, Ontario. Shop ‘til you drop at the Westgate Shopping Mall, have fun at the Ottawa International Jazz Festival, explore the National Art Gallery or enjoy the views from Parliament Hill.
Each of the 123 spacious rooms at the Best Western Plus Macies Hotel are designed to make you feel right at home during your break. All rooms contain a fridge, a cable TV, luxury bedding and high-speed internet access, as well as a private bathroom.
After a busy day in the city, relax and enjoy a meal at the on-site restaurant and lounge area. The hotel also comes with an outdoor swimming pool and hot tub, a steam room and a fitness centre.
Hotel Facilities & Services
- 24 hour front desk
- Lift to all Floors
- Tea and Coffee Making Facilities
- Internet Access
- Air Conditioning
- Room Service Not 24hr: Yes
- In Room Safe
- Non Smoking Rooms
- Pay Movies
- Iron/Ironing Board
- Cable/Satellite TV channels
- Parking at Hotel Free: Yes
- Outdoor Pool Free: No
- Gym Free: No
- Name: Ottawa International Airport
- Distance: 14 kilometres
- Interconnecting Rooms
Bar and Restaurant
- Restaurant in hotel
- Nearest Airport Name: Ottawa International Airport Distance: 14 kilometres
To view our full selection of accommodation in Ottowa, view our hotels in Ottowa page.
TripAdvisor Traveller Rating
- Overall: based on 500 reviews
- Sleep Quality:
Nice Rooms,Excellent Staff Good Location
Stay Date: 04/2017, SudburyChloe12 wrote this review.
The rooms are very nice,the beds are comfortable.Free in room WiFy.The location of the hotel is very central. The hotel is clean and the staff were very pleasant and helpful.The resaurant is convenient and the food is good.
The rooms are very nice,the beds are comfortable.Free in room WiFy.The location of the hotel is very central. The hotel is clean and the staff were very pleasant and helpful.The resaurant is convenient and the food is good. Collapse
Knowledgeable staff and empty apologies.
Stay Date: 04/2017, John W wrote this review.
First the good parts... the room was fairly clean and I like the rooms without carpet. I had an excellent sleep. The fitness centre has more than just cardio, it also has a chest press and a couple of other machines and freeweights. The restaurant/… See more
First the good parts... the room was fairly clean and I like the rooms without carpet. I had an excellent sleep. The fitness centre has more than just cardio, it also has a chest press and a couple of other machines and freeweights. The restaurant/bar has good food, hockey on the tvs, and a nice 8ft open pool table. Marvin at the front desk was new and in training (as was noted on his name tag) but he was very friendly and you could tell he was giving everything he had and that was plenty for a pleasant check-in. Now, the bad parts... I purchased a room from Expedia that was supposed to include a buffet breakfast. I asked about it at check-in and was told that there isn't a buffet I just order what I want. I asked if I could still have as much as I want as in ordering a few different things from the menu and they said yes and that breakfast is only $9 anyways (? what?). When I went to the restaurant for breakfast I was told I am allowed to order one drink and one entree and nothing more. I am OK with that because the food was good and filling. I had steak and eggs with toast and hash-browns. Very delicious and good service. But the steak and eggs along with all other items on the menu had their own prices and they were mostly $10-$15 for each entree so I am not sure where the $9 that was mentioned at the front desk came from. I decided to go to the front desk after to question the breakfast information I had received and Stephanie was at the front desk and clarified for me. She told me right away it was one entree and drink per person and that they are new to offering breakfast and Expedia charges what they want and the hotel has no way of knowing how much Expedia charged us for breakfast. She said Expedia says buffet breakfast but that is wrong. After blaming Expedia she went on to say that Marvin was new so that is why he didnt provide the correct information and the other guy that was there (?Damien or something, never talked to him) should have known better. I was given an apology, nothing more. The next day the shower wouldn't drain very well so I stood in a pool of filth in the tub and to top it off the shampoo/soap dispenser ran out while I was having a shower so I did not get as clean as I like. I went to the front desk at check out to let Stephanie know about my morning experiences thinking she would be more sympathetic to my problems because of the breakfast confusion earlier but she said sorry and that if I would have called her she would have given me more soap to which I replied "no offence but I wasn't going to get out of the shower and make a phone call to the front desk and wait for you to bring more soap" and she understood that. Not once did I ask for a discount off my bill, I just wanted it to be offered. You would think that with an unhappy guest (for good reason) who was being so calm would be important enough to throw a few dollars at to avoid a bad review and keep the guest coming back. It wasn't the no soap or lack of draining or breakfast confusion that is stopping me from coming back, it is the sound of a broken record "sorry" with no real feeling of being sorry and how quick Stephanie was to blame everyone and point fingers. She threw her coworkers under a bus. Lack of team work and very disappointing. I will not be back to this hotel and if the manager actually cares he could credit my credit card for my troubles. Anything else is just another empty apology. Collapse
not very satisfied
Stay Date: 04/2017, 594joyg wrote this review.
over all the room was pretty clean, one the the staff was not very helpful...I wonder if she was in my place how would have handled it!!! The clogged drain was very disgusting the bath tub was caked with grime, slim and smelly dirt...
over all the room was pretty clean, one the the staff was not very helpful...I wonder if she was in my place how would have handled it!!! The clogged drain was very disgusting the bath tub was caked with grime, slim and smelly dirt... Collapse
Very good stay. Will go again!`
Stay Date: 03/2017, Arumugam T wrote this review.
The hotel has everything needed for a business traveler. Location is good. The rooms are very clean and spacious. There is a gym and a business center as well. Staff were very accommodating. Beds were comfy and cozy. Overall good experience.
The hotel has everything needed for a business traveler. Location is good. The rooms are very clean and spacious. There is a gym and a business center as well. Staff were very accommodating. Beds were comfy and cozy. Overall good experience. Collapse
Worth It and Recommended!
Stay Date: 12/2016, KevinWijaya wrote this review.
If you're in Ottawa and looking for a reasonably-priced place to stay, be sure to check this one out because this place really gives you the best bang for the buck. It's conveniently located in the center of the city so you don't need to worry about … See more
If you're in Ottawa and looking for a reasonably-priced place to stay, be sure to check this one out because this place really gives you the best bang for the buck. It's conveniently located in the center of the city so you don't need to worry about walking around the city. The room is okay and gives you all of the basic amenities you can expect from a BW Plus hotel. Lastly, I also have nothing to complain for regarding the service. Collapse
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