Best Western Plus InnSuites Phoenix Hotel & Suites
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The Best Western Plus InnSuites Phoenix Hotel & Suites is an all-suite hotel in the heart of Phoenix, close to great shopping destinations and attractions. Enjoy a spot of retail therapy at the Biltmore Fashion Park, admire the scenery during a nature walk at the Phoenix Mountain Reserve or see a sports game at the US Airways Arena.
All of the modern and spacious rooms at the Best Western Plus InnSuites Phoenix Hotel & Suites come with a range of facilities to ensure you have a great stay. Each room comes complete with premium bedding, a cable TV, high-speed internet access, a microwave and a fridge for your convenience.
Tuck into a delicious complimentary breakfast each morning (package dependent) and start your day right. The hotel also provides an exercise facility, an outdoor heated swimming pool and a complimentary evening social hour with two free drinks included.
Hotel Facilities & Services
- 24 hour front desk
- Lift to all Floors
- Tea and Coffee Making Facilities
- Internet Access
- Air Conditioning
- Non Smoking Rooms
- Smoking rooms
- Direct Dial Telephone
- Complimentary Newspaper
- Iron/Ironing Board
- Cable/Satellite TV channels
- Parking at Hotel Free: Yes
- Heated: Yes
- Free: No
- Name: Phoenix Sky Harbor International Airport
- Distance: 17.6 kilometres
Bar and Restaurant
- Bar in Hotel
- Nearest Airport Name: Phoenix Sky Harbor International Airport Distance: 17.6 kilometres
To view our full selection of accommodation in Phoenix Area, view our hotels in Phoenix Area page.
TripAdvisor Traveller Rating
- Overall: based on 964 reviews
- Sleep Quality:
Very nice stay
Stay Date: 08/2017, terrysG4305GR wrote this review.
It's located near the freeway but far enough off to be quite. Loved the stay and the staff. Clean nice rooms and facilities. Staff was wonderful. I will be staying there more often. My choice hotel when in phoenix
It's located near the freeway but far enough off to be quite. Loved the stay and the staff. Clean nice rooms and facilities. Staff was wonderful. I will be staying there more often. My choice hotel when in phoenix Collapse
Stay Date: 08/2017, 728nigeli wrote this review.
Very clean and comfortable. Hotel was well kept and it showed. Bed was comfortable and room was pleasing in terms of decor and feel. Bathroom was nice and shower was refreshingly high pressured. Very nice hotel, would stay at again!
Very clean and comfortable. Hotel was well kept and it showed. Bed was comfortable and room was pleasing in terms of decor and feel. Bathroom was nice and shower was refreshingly high pressured. Very nice hotel, would stay at again! Collapse
Phoenix hotel and suites
Stay Date: 08/2017, 756dough wrote this review.
Very noisy walls extremely thin and rooms on corners are laid out very strangely and any one who passes by you can hear every step and conversation (even the yelling). We normally enjoy staying at Best Western but will defiantly pass on this location… See more
Very noisy walls extremely thin and rooms on corners are laid out very strangely and any one who passes by you can hear every step and conversation (even the yelling). We normally enjoy staying at Best Western but will defiantly pass on this location. Collapse
Nice Location, However…
Stay Date: 08/2017, 980PatrickM wrote this review.
Whenever I do a review for Trip Advisor, I attempt to accentuate the positive about the place I’m reviewing. After all, there’s enough negativity in the world these days. In the case of the Best Western InnSuites Phoenix, that’s going to be a bit o… See more
Whenever I do a review for Trip Advisor, I attempt to accentuate the positive about the place I’m reviewing. After all, there’s enough negativity in the world these days. In the case of the Best Western InnSuites Phoenix, that’s going to be a bit of a challenge. So I’ll get the challenging part of this review out of the way first. The BW InnSuites Phoenix has fantastic location, just west of the AZ-51 freeway off Northern Avenue. The views of the foothills to the north are very nice, if you can get a northern facing room. And the rooms themselves are quite nice: many of them are two room suites, one for sitting/entertaining friends, the other is the bedroom. I found my two room suite to be well furnished. And in those two room suites, you have a television in each room. The complimentary breakfast every morning is well stocked with a variety of hot and cold items, and the BW InnSuites Phoenix also features a social hour daily from 5:00 PM to 6:30 PM, featuring free wine, beer, soft drinks and snacks (chips & salsa, popcorn and pretzels.) Finally, the staff is quite friendly and helpful. With the good points addressed, it’s now time to delve into some of the problem areas with this hotel. I found out when I checked in that this hotel is undergoing some renovations. The most significant of these is to the plumbing system, and I don’t know how long these renovations will take until complete. This manifests itself with the water being turned off in the particular building being worked on between 10:30 AM and 2:30 PM. (The hotel complex is made up of three buildings featuring the rooms, surrounding a pool deck.) That time frame for water shut off is done to correspond with the time guests will be out of their rooms on business or sight-seeing. If, however, you aren’t planning a day out, during this time you won’t be able to get a glass of tap water, wash your hands, take a shower or use the toilet. Part of my morning routine is to watch a particular business channel on cable I’m rather fond of. Not many hotels carry this channel on their array of cable networks, so I was quite pleased when I checked in and found the BW InnSuites Phoenix did carry it. But I discovered after settling into my room that while the television in the bedroom got this channel, the television in the sitting room gave me an error message when I tried to tune it in: it read “Weak or No Signal, check the antenna cable connection.” When I enquired about this at the front desk, I was told this was another facet of the renovations taking place, but they would ask maintenance to investigate. Whatever maintenance did, it didn’t work: the following morning, neither television got my business channel. And a quick channel surfing expedition revealed my favorite business channel was not the only one affected with this error message. Still, I’m guessing not many people come to Phoenix on vacation or business simply to spend time in their room watching TV, so this might not put you off. The final issue to bring to light is wake-up calls. Let me advise you up front that if you plan to stay at the BW InnSuites Phoenix, you would be well advised to bring your own alarm clock. Both nights I stayed, I requested a wake-up call at 5:00 AM, and both mornings, the call did not come. As a result, both mornings I ended up starting my day 45 minutes later than I’d intended. If you’re on a tight schedule, don’t rely on the hotel’s wake-up call system to help you start your day. On balance, while this hotel is well located and offers many amenities travelers will appreciate, I cannot in good conscience recommend this place until the renovations are completed. And hopefully, part of those renovations will involve a repair to the wake-up call system. Collapse
Not as good as the reviews
Stay Date: 04/2017, donald f wrote this review.
I stayed at this motel last Spring, woke up in the morning with bug bites all over. I did a review which included photos of the gross mattress, including tears and yellow stains. I also pointed out that there were about 20 mattresses in the parking… See more
I stayed at this motel last Spring, woke up in the morning with bug bites all over. I did a review which included photos of the gross mattress, including tears and yellow stains. I also pointed out that there were about 20 mattresses in the parking lot being thrown out.I had stayed at this motel many times in the past. HOWEVER, my review never saw the light of day. I checked again today and it's not there. How can I trust TripAdvisor for my future searches if they won't print all the negative reviews?? Collapse
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