Best Western The Cromwell
3 3 Star:
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- Available on London breaks of 2 nights or more
- Book between 23rd December 2016 and 28th February 2017
- Staying before 31st March 2017
- Please ensure you add the offer on the Review & Add page
- If you have added it and your booking is valid, we will email you a voucher that you can use at City Cruises to redeem your free tickets. We will include information on where to find City Cruises' stops in London to do this.
BEST WESTERN The Cromwell is the perfect retreat for leisure and business travellers alike. Located on Cromwell road in the fashionable borough of South Kensington, this Victorian building holds a magnificent view on a secret garden to make your stay memorable.
Multi Best Western International Quality Assurance prize winner, this 4 star guest accommodation offers comfort, quality and friendly service. You will also find a cosy bar, a gym, a meeting room and an English breakfast Buffet is available to start the day full of energy.
Located just moments from the Science Museum, Natural History Museum and the world-famous Victoria & Albert Museum, as well as Harrods and Harvey Nichols, you will have enough on your doorstep to keep everybody happy! Gloucester Road Tube station is just a few minutes’ walk away with direct transport links to the city centre.
Hotel Facilities & Services
- Total Rooms Number: 85
- Non-Smoking throughout the hotel
- 24 hour front desk
- Lift to all Floors
- Multilingual Staff
- Tea and Coffee Making Facilities
- Air Conditioning
- Room Service 24hr: Yes
- In Room Safe
- Non Smoking Rooms
- Direct Dial Telephone
- Laundry/Dry Cleaning Services
- Housekeeping (daily)
- Gym Free: Yes
- Name: GLOUCESTER ROAD
- Distance: 200 metres
- Name: PADDINGTON
- Distance: 1.7 miles
- Name: HEATHROW
- Distance: 12 miles
Bar and Restaurant
- Bar in Hotel
- Nearest Tube/Metro Name: Gloucester Road Distance: 200 metres
- Nearest Rail Name: Paddington Distance: 1.7 miles
- Nearest Airport Name: Heathrow Distance: 12 miles
To view our full selection of accommodation in South Kensington, view our hotels in South Kensington page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 4.0 out of 5 based on 1 review
- Sleep: SuperBreak Sleep Rating: 4.0 out of 5
- Breakfast: SuperBreak Breakfast Rating: 4.0 out of 5
- Staff: SuperBreak Staff Rating: 5.0 out of 5
- Location: SuperBreak Location Rating: 4.0 out of 5
TripAdvisor Traveller Rating
- Overall: based on 1200 reviews
- Sleep Quality:
Break in London
Stay Date: 28/07/2015, a customer aged 18-24 from Nottinghamshire who stayed in this hotel wrote this review.
Hotel is ideally located for transport around London, with Gloucester Road Tube stop a minute away giving access to the Piccadilly, District and Central lines. The hotel had really friendly staff who looked after us. Breakfast was good, choice of hot… See more
Hotel is ideally located for transport around London, with Gloucester Road Tube stop a minute away giving access to the Piccadilly, District and Central lines. The hotel had really friendly staff who looked after us. Breakfast was good, choice of hot and cold food and drinks available. The room itself (828) was basement level which meant it was quiet. The room was slightly small but very well furnished and it was very clean. The bathroom was very clean and quite modern with a nice shower. The plug in the sink wasn't working though. Gym was very small with only 4 pieces of equipment however it was all very modern and clean equipment. Collapse
Overall Hotel Rating: 4 out of 5
- Destination: 4 out of 5
- Sleep: 4 out of 5
- Breakfast: 4 out of 5
- Staff: 5 out of 5
- Kensington Palace: 3 out of 5
- Saint Paul's Cathedral: 4 out of 5
- Natural History Museum: 2 out of 5
- Wildwood: 5 out of 5
- Bella Italia: 3 out of 5
Stay Date: 02/2017, Avril147 wrote this review.
Staying here just now and just wanted the thank the lovely young man in reception who changed my room for one with not only a window that opens but a small balcony very rare in London never had one in the 20 years I have been coming here for work...y… See more
Staying here just now and just wanted the thank the lovely young man in reception who changed my room for one with not only a window that opens but a small balcony very rare in London never had one in the 20 years I have been coming here for work...yes the rooms are small but really what do you expect in London good value for money in my experience if I get this room when I come here in the future I will be happy thanks again to your lovely man in reception very helpful ..... Collapse
One of the worst
Stay Date: 02/2017, amcnally wrote this review.
We stayed in this hotel for one Saturday night whilst in London for a night out. As other people commented rooms are tiny. Air Con made such a noise it had to be turned off. We had room 211 maybe check the air con if you use this room. Cleanliness fo… See more
We stayed in this hotel for one Saturday night whilst in London for a night out. As other people commented rooms are tiny. Air Con made such a noise it had to be turned off. We had room 211 maybe check the air con if you use this room. Cleanliness for a 4 star hotel was extremely poor. The 24 hour bar closed at midnight which was bad for a Saturday night in London. Breakfast room is smaller than what people are commenting on you can't move and there are not many tables. I would hate to see it when the hotel is busy. Tables were not cleared and we had to set up our own table. Food was terrible and like they say not much choice. I wanted to complain to the manager but was told there wasn't one and the person I spoke to was in charge which is probably why it's in such a state. This was the first and last time at a Best Western hotel. It is not worthy of 4 stars. Collapse
Decent hotel in central location
Stay Date: 01/2017, JDM414 wrote this review.
Convenient location close to Gloucester Road tube station and many restaurants. But the hotel is just averige, don't expect too much. We had a twin room on 4th floor, facing the street. Surprisingly quiet! And the sleeping quality was better than e… See more
Convenient location close to Gloucester Road tube station and many restaurants. But the hotel is just averige, don't expect too much. We had a twin room on 4th floor, facing the street. Surprisingly quiet! And the sleeping quality was better than expected. The hotel could be improved quite easily: just get rid of the horrible carpets on the floor! Otherwise the cleanliness of the room is fine. The hotel has 2 lifts. Only one of them worked. If you get lost easily and have trouble walking, then this is not your hotel. Full of halls and stairs. One day the lift didn't work, and it was not very pleasant to walk up the stairs. The best thing about this hotel is the location. It is hard to beat if you intend to visit the museums, Royal Albert Hall and other Kensington sights. The tube is right across the street. Heathrow Airport is only 35 minutes away by tube. Collapse
Stay Date: 01/2017, 603jules wrote this review.
Room 207(aka broom cupboard) I was really disappointed with this Best Western Hotel. I regularly stay in hotels for work and where possible stay with Best Western as have found them to be good value for money, however, in all of the hotels I ha… See more
Room 207(aka broom cupboard) I was really disappointed with this Best Western Hotel. I regularly stay in hotels for work and where possible stay with Best Western as have found them to be good value for money, however, in all of the hotels I have stayed in this room was the smallest by far.In my opinion it was unsuitable for 2 people. Negatives: Room was very very small - there was barely any room to walk around the bed. The toilet was so close to the shower cubical glass (fixed) it was impossible to sit facing forward. One curtain was hanging off. The pulling system to close the curtains was broken and it was not possible to pull them across manually. I reported this at reception as we went out for the evening and the receptionist said she would get it fixed. The maintenance team arrived at 9 am the following morning to fix it - we had to ask them to come back later as we were not dressed and there wasn't enough room for any additional people to come in the room while we were there. The curtain was rehung while we were out but the pulley wasn't fixed and so we were still unable to close the curtains!! The room was very cold when we arrived and when we put on the air conditioning to heat the fan was really noisy, even when we switched it to its lowest level. We were unable to sleep with it on or hear the TV as it was so noisy. Breakfast - The breakfast room was very small and when I was sat at the table it was difficult for people to walk behind me. The room was very warm. there was a lack of plates, glasses and cutlery and I had to ask for each, when the staff replenished they were bringing out 2 or 3 cups, plates at a time. There was a good selection of fruit and yogurts. The bacon and scrambled eggs trays were empty. The staff looked very unhappy and although they weren't speaking English they were clearly having a heated exchange. The only time I saw one of them smile was while she was telling two guests that there were no tables. Positives The food tasted very good. The room was clean. The hotel location was very good for the Natural History, V&A and Science Museum and it was a pleasant stroll to Kensington Gardens and Hyde Park. The hotel was close to the tube station. Collapse
Very disappointing for a best western
Stay Date: 01/2017, Wilkinson847 wrote this review.
Came down to London for the weekend, picked this hotel for its location, which is great, two minutes walk from the tube station, the room was very very very small, we was located on the third floor with both lofts out of service, breakfast room very … See more
Came down to London for the weekend, picked this hotel for its location, which is great, two minutes walk from the tube station, the room was very very very small, we was located on the third floor with both lofts out of service, breakfast room very small, choice limited and the staff was not very helpful, intact the hotel itself is very small, I stop in Great Western Hotels every week and this hotel is very poor for there standard. Collapse
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