Beatriz Playa & Spa
(Puerto del Carmen (Lanzarote))
4 4 Star:
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Bearitz Playa & Spa is a modern style building situated in front of the beach and promenade of Playa Matagorda in Puerto del Carmen. The hotel boasts 404 bedrooms which are all equipped with telephone, television, air conditioning, minibar and a terrace/balcony most of which offer a sea or swimming pool view. There is also a bar and restaurant on site along with an outdoor swimming pool, gym, sauna and Jacuzzi.
Hotel Facilities & Services
- Lift to all Floors
- Air Conditioning
- Mini bar
- Room Service Not 24hr: Yes
- Non Smoking Rooms
- Ground Floor Rooms
- Direct Dial Telephone
- Parking at Hotel Free: Yes
- Heated: Yes
- Free: Yes
- Jacuzzi Free: No
- Tennis Free: No
- Sauna Free: No
- Gym Free: Yes
- Name: ARRECIFE
- Distance: 2.5 kilometres
- Cots/Cribs Free: No
- Baby Sitting
- Interconnecting Rooms
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Nearest Airport Name: Arrecife Distance: 2.5 kilometres
To view our full selection of accommodation in Puerto del Carmen, view our hotels in Puerto del Carmen page.
TripAdvisor Traveller Rating
- Overall: based on 2714 reviews
- Sleep Quality:
Stay Date: 05/2017, mikeblu126 wrote this review.
Shambles! Me and my partner have just returned from a ten day stay here and we will not be returning. To start our holiday Thomas Cook changed our flight without even telling us (another story). We arrived into the hotel late, around ten o’clock so … See more
Shambles! Me and my partner have just returned from a ten day stay here and we will not be returning. To start our holiday Thomas Cook changed our flight without even telling us (another story). We arrived into the hotel late, around ten o’clock so after eight hours of travelling you would expect at least a bottle of water in your room for when you arrive? When we arrived, there was no bottles of water or anything, not what you would expect from a 4* hotel supposedly. We paid for a Seaview room with a double bed, the first room we received was a room with two single beds pushed together and a view of the bar and pool area (not what we paid for). The room was also very dated and tatty. The hairdryer barely worked and the air conditioning was that loud you couldn't have it on at night. When we checked in we were never advised that there was renovation work taking place on the floor directly below us. We were woken up by bangs and drilling the first morning at 7.30am, not the sort of alarm we were hoping for! The next issue was the wifi, you if google what to expect from a 4* hotel, free wifi is on there. This hotel has decided to charge it's customers 20 euros a week, which we felt was very pricey! We reluctantly paid for the wifi which can only be connected to once device by the way, and it broke after twenty minutes of use! So after all these issues had occurred just 12 hours into our 'relaxing' holiday we went down to the reception to make a complaint. We were welcomed by the very rude and un helpful reception staff. They advised a manger wasn't available until another hour, so we had to wait around for an hour just to speak to a manger, wasting time on our holiday. A hotel this size should have at least one manager on 24/7. So we made our complaint to this manager and he accepted most of our points and agreed to swap our room (for the room we actually paid for) and give us free wifi for two devices for the rest of our trip. We were happy with this and accepted his apology. We got into the new room and to be honest, apart from the view it was basically the same, very dated and tatty, not what you would expect from a 4* hotel. We connected to the wifi and mine wasn't working, we had continuous problems with the wifi and reported this to the reception who did nothing to help us and even called me a liar and blamed our phones, great customer service! We gave up on the wifi and just tried to enjoy the rest of the holiday, we were spending more time at reception then actually relaxing. We found the food in the hotel very repetitive and bland, if you didn't like pasta or chips you were knackered basically. We were happy with the drinks however, offered a good choice. We tried the hotel entertainment on the first night, which was basically a holiday camp for small children, so we didn't spend one night in the hotel after this. The pools were rather small and got crowded and not kept very clean, there was constantly old drinks cups near our sun beds every morning. The location of the hotel is good as long as you like planes, they land very close to the airport and can hear them loud both day and night, its very close to the beach which was a plus for us to. We carried on the holiday and just tried to make the most of what we had, we often walked past the manager who we spoke to and he didn't once ask us if our new room and stay was ok. Overall I really wouldn't recommend this hotel, the staff are very rude and has major lack of customer satisfaction and service. It needs a few million thrown at it to update it to an actual 4* hotel and a look at the operational side of things. Collapse
Stay Date: 04/2017, Davetheblade11 wrote this review.
Third time we've been to this hotel. It's currently revamping the rooms which are a nice size and have adequate amenities. Very pleasant staff and the food is nice with a reasonable selection. It's main advantage is it's straight onto the beach and… See more
Third time we've been to this hotel. It's currently revamping the rooms which are a nice size and have adequate amenities. Very pleasant staff and the food is nice with a reasonable selection. It's main advantage is it's straight onto the beach and there is plenty of it. Would recommend for small children as well. Collapse
Stay Date: 04/2017, Mantea I wrote this review.
Il be short 1-the hotel is 4 stars.... but it looks like 3 stars 2-the hotel is asking money from everything:2€/day safe, 2.5€/day kettle, no ironing facilities, 7€/day internet or 21€/week, the hairdryer is available only on superior rooms or you re… See more
Il be short 1-the hotel is 4 stars.... but it looks like 3 stars 2-the hotel is asking money from everything:2€/day safe, 2.5€/day kettle, no ironing facilities, 7€/day internet or 21€/week, the hairdryer is available only on superior rooms or you rent it for 2.50€\day,the free wifi is .... lets say is not working. 3-the hotel needs to be refurbished asap otherwise will be bad for business. Another thing I didn't like was: i come at the hotel and i ask for a superior room with sea view and i paid 70€ for that. Someone next to me complains about the rooms and just like that she receives a REFURBISHED ROOM which was superior to my superior room without any charges not even 1€. Therefore make a complaint and ask for a refurbished room as you will receive it. Food was decent to be honest. Stuff was helpful. If im going back to Lanzarote is not going to be this hotel again. PS: the spa is decent but needs refurbished. Collapse
Nice hotel, no hassles
Stay Date: 04/2017, alxcaz wrote this review.
Stopped here for a week with another couple. And had no problems at all rooms were a nice size, and clean plenty going on in the hotel. Food was the usual for A/I always something to take your fancy. Only downside I can think of is that the pool bar … See more
Stopped here for a week with another couple. And had no problems at all rooms were a nice size, and clean plenty going on in the hotel. Food was the usual for A/I always something to take your fancy. Only downside I can think of is that the pool bar closes at 6. Would have been nice to sit out in the evening with friends chilling and having a drink. The closeness to the airport was no problem at all. And only a 10 min transfer. Collapse
Stay Date: 03/2017, xsbx1 wrote this review.
It will be a lot quicker to tell you what was ok with this place then what was wrong !!!! I booked this hotel after looking at some good reviews but I have no idea what they were thinking as this hotel is not anything like what those "good" reviews s… See more
It will be a lot quicker to tell you what was ok with this place then what was wrong !!!! I booked this hotel after looking at some good reviews but I have no idea what they were thinking as this hotel is not anything like what those "good" reviews said. the rooms are very poor and dated the hotel is like A concrete jungle the hotel is underground it's very bizarre !!! Everytime you have to eat you have to go inside there are no bar snacks apart from a few ham rolls which come out randomly which you notice when you next go to the bar for a drink and by the time you have realised they are there they have all gone plus they only have 2 members of staff at this little bar for this massive hotel so you can image the ques the pool area is dirty and old plastic cups left around pool all day which attracts ants ! And the pool is so slippery !! I watched at least one person including my partner who was nearly knocked unconscious by the fall !! The kids pool has steps all around the pool which are slippy and such a hazard epically for those little Ones everybody was just waiting for an accident which made you feel on edge ! Not want you want on holiday The food is standard, bland and boring !!! They have too many restaurants and it's really confusing. once you have the hang of what restaurant is open what night and which one you have to book etc ... honestly it's really not worth the hassle was looking forward to a nice relaxing break with the family and got far from it ! Trust me I could go on all day ohh and to top it off when we were leaving I asked to order a taxi for the airport I was told I could not order one and told to come back 15 minutes before I needed it so I did he ordered me a taxi it came 45 minutes later I thought we were going to miss my flight the staff were so rude and unhelpful 4 star hotel !! Yeah right !! Oh and sorry have to add this comment about the evening entertainment The animation teams work hard ! And are very pleasant friendly people !! but the budget it's clearly very small which is surprising for the size of this hotel and the ques are and night mare to get a drink with only two members of staff working with so many people at this hotel is a joke !!! Collapse
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