Basingstoke Country Hotel
4 4 Star:
Per Person Per Night
- Set amongst beautiful countryside and woodlands
- Pool, sauna, gym & spa
- On-site bar & restaurant
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Come to the Basingstoke Country Hotel, part of the Britannia Hotel Collection, for a relaxed and peaceful break amongst beautiful countryside and mature woodlands. Make yourself at home and unwind in one of the Basingstoke Country Hotel’swell-appointed 4 star guest rooms. Tasteful decor, a tranquil ambience and amenities such as bathrobe, slippers and hospitality tray will have you sleeping well and fully refreshed.
To really help you relax and de-stress the Basingstoke Country Hotel has put together a fantastic selection of leisure facilities. Take a dip in the pool, revive in the sauna and steam room, work out in the gym and be utterly pampered in the hotel’s beauty spa.
After a rejuvenating enjoy a meal at the Basingstoke Country Hotel Restaurant. A tasty meal in the elegant restaurant can be perfectly finished off with a nightcap in the hotel’s cosy bar. The Basingstoke Country Hotel is within a short distance of many excellent attractions. With easy access to the M3 the hotel is just a short drive from Legoland, Windsor Castle, Winchester and Ascot Racecourse. Free Wi-Fi is available in public areas. All bedrooms have Wi-Fi access and guests can benefit from two 20 minutes complimentary sessions per day. Charges apply for unlimited Wi-Fi access.
Hotel Facilities & Services
- Lift to all Floors
- Air Conditioned Public Areas
- Tea and Coffee Making Facilities
- Internet Access
- Air Conditioning
- Room Service 24hr: Yes
- Non Smoking Rooms
- Ground Floor Rooms
- Direct Dial Telephone
- Parking at Hotel Free: Yes
- Indoor Pool Free: Yes
- Treatment Rooms
- Jacuzzi Free: Yes
- Sauna Free: Yes
- Solarium Free: No
- Steam Room Free: Yes
- Gym Free: Yes
- Name: HOOK
- Distance: 1 mile
- Cots/Cribs Free: No
- Interconnecting Rooms
- Baby Sitting
Bar and Restaurant
- Bar in Hotel
- Restaurant in hotel
- Children's Menu available
- Guide dogs only
- Nearest Rail Name: Hook Distance: 1 mile
To view our full selection of accommodation in Basingstoke & Area, view our hotels in Basingstoke & Area page.
SuperBreak Customer Rating
- Overall: SuperBreak Overall Rating: 3.7 out of 5 based on 10 reviews
- Sleep: SuperBreak Sleep Rating: 3.9 out of 5
- Breakfast: SuperBreak Breakfast Rating: 4.0 out of 5
- Staff: SuperBreak Staff Rating: 4.1 out of 5
- Location: SuperBreak Location Rating: 3.5 out of 5
TripAdvisor Traveller Rating
- Overall: based on 1177 reviews
- Sleep Quality:
A nightmare visit
Stay Date: 05/09/2015, a customer aged 65+ from Somerset who stayed in this hotel wrote this review.
The hotel and facilities were very poor certainly not 4 star more like 1 or 2 star. The restaurant only had a buffet service with a fixed meal price. The bed were terrible with lumps all over. I would never visit this or any other hotel in this chain… See more
The hotel and facilities were very poor certainly not 4 star more like 1 or 2 star. The restaurant only had a buffet service with a fixed meal price. The bed were terrible with lumps all over. I would never visit this or any other hotel in this chain, or recommend it to any of my friends! Collapse
Overall Hotel Rating: 2 out of 5
- Destination: 2 out of 5
- Sleep: 2 out of 5
- Breakfast: 2 out of 5
- Staff: 3 out of 5
Stay Date: 27/08/2007, a customer from PLYMOUTH who stayed in this hotel rated this hotel.
Overall Hotel Rating: 4 out of 5
- Destination: 4 out of 5
- Sleep: 4 out of 5
- Breakfast: 4 out of 5
- Staff: 4 out of 5
Stay Date: 16/03/2007, a customer who stayed in this hotel wrote this review.
We didn't do anything much, just wanted a relaxing weekend to wind down after a very hectic few months. The Basingstoke Country Hotel is just perfect for that. Apart from a few hours on the Saturday driving round the countryside and walking the dog,… See more
We didn't do anything much, just wanted a relaxing weekend to wind down after a very hectic few months. The Basingstoke Country Hotel is just perfect for that. Apart from a few hours on the Saturday driving round the countryside and walking the dog, we stayed at the hotel in the pool or jacuzzi, used room service both evenings, lovely suppers. This particular hotel is very dog friendly, the staff went out of their way to treat us (and the dog!) like very welcome guests. Stayed there before, will stay there again. Collapse
Overall Hotel Rating: 5 out of 5
- Destination: 3 out of 5
- Sleep: 5 out of 5
- Breakfast: 5 out of 5
- Staff: 5 out of 5
- Local Countryside: 4 out of 5
- The Royal Oak, Charlton, nr Andover: 5 out of 5
Short Break in Basingstoke
Stay Date: 06/01/2007, a customer from GERRARDS CROSS who stayed in this hotel wrote this review.
Unfortunatley although the hotel and its facilities were excellent we had a problem with having no hot water on Sat evening the matter was reported but not rectified as they had an air lock in the boiler so we had to go to dinner unwashed, this spoil… See more
Unfortunatley although the hotel and its facilities were excellent we had a problem with having no hot water on Sat evening the matter was reported but not rectified as they had an air lock in the boiler so we had to go to dinner unwashed, this spoilt our stay in an otherwise very pleasant hotel Collapse
Overall Hotel Rating: 4 out of 5
- Destination: 3 out of 5
- Sleep: 4 out of 5
- Breakfast: 3 out of 5
- Staff: 5 out of 5
A Budget Hotel - What more can I say?
Stay Date: 09/2017, ianburn wrote this review.
We stayed for 4 nights at this hotel booked through Booking.com at a discount price of £84 per night B&B for the 2 of us. Let me start with the negatives first and then finish on a high. The general decor is tired and in need of refurbishment. There … See more
We stayed for 4 nights at this hotel booked through Booking.com at a discount price of £84 per night B&B for the 2 of us. Let me start with the negatives first and then finish on a high. The general decor is tired and in need of refurbishment. There was mould on the tiles and sealant of the bathroom. There was rust on the radiator in our room and on many others in the hotel. Our window would not close properly and the UPVC handles looked damaged.The mattress was too firm for me so I couldn't sleep properly but my partner was OK so I think it's just me being the princess and the pea!.You have to pay £4 for the use of the pool and gym. There was no orange juice for breakfast on our first morning - the waiter said that they had run out on the previous afternoon. (How hard is it to buy a few cartons from Tesco?). You are not able to charge food and drinks to your room bill (inconvenient but not the end of the world). Now the positives. It's cheap! (relatively speaking). I couldn't find anything much cheaper in the area. It's close to the motorway network. The staff are friendly and helpful. The room was clean despite needing decoration.The food at both breakfast and in the evening was acceptable. In the evening there was a 3 course buffet for £15 with a reasonable choice of dishes. I couldn't understand why the restaurant was so quiet every night - the food wasn't that bad. In fact on one evening a guest came in to the restaurant with an indian takeaway and asked the waiter for a plate and cultlery. Fair play to the waiter - he gave the guest what she wanted! There is free wi-fi. In summary - this is a budget hotel. What do you expect? I've seen negative reviews from people who paid less than me for their room (how did they manage that?). You get what you pay for and as budget hotels go I think that this hotel is in the bottom half compared to other budget hotels which I've stayed in but I didn't leave feeling that my holiday had been ruined. Would I stay there again? Yes probably so long as the price was the same. Would I recommend it to anyone? Yes - but don't go expecting luxury. Oh and by the way, the hotel rates itself as 4 star. I think that this is wishful thinking on their behalf. It is certainly a 3 star so don't expect anything more. Collapse
Stay Date: 09/2017, Damien S wrote this review.
Went to a wedding locally and decided to stay in the area so found this hotel. Very reasonably priced, clean rooms, friendly staff and everything you'd need from spa and pool to breakfast buffet. Would recommend!!
Went to a wedding locally and decided to stay in the area so found this hotel. Very reasonably priced, clean rooms, friendly staff and everything you'd need from spa and pool to breakfast buffet. Would recommend!! Collapse
On the way to brighton
Stay Date: 09/2017, hufc wrote this review.
Stopped overnight on motorcycles on our way to brighton for ace cafe reununion one word excellent place well priced the young lady on reception was so helpful and a credit to the company .room was clean and well laid out would not hesitate to return … See more
Stopped overnight on motorcycles on our way to brighton for ace cafe reununion one word excellent place well priced the young lady on reception was so helpful and a credit to the company .room was clean and well laid out would not hesitate to return just so her boss knows the lady in question we stopped on saturday 9th of september 2017 Collapse
Stay Date: 09/2017, Donna G wrote this review.
9th September 2017 Dear Liz, After many occasions driving past your well presented country club and spa establishment, with admiring glances, my husband, Dan, made the decision to book us a room for an anniversary night away from our children, dog … See more
9th September 2017 Dear Liz, After many occasions driving past your well presented country club and spa establishment, with admiring glances, my husband, Dan, made the decision to book us a room for an anniversary night away from our children, dog with tourettes and average day to day existence. We were both very excited to ‘get away from it all’ all be it for only one night. On arrival we booked in with a friendly receptionist who advised us not to put our key card next to a mobile phone as it can stop the magnetic strip from working. I appreciated this handy piece of advice and heeded her wise words. We made our way to our room and were able to locate it easily, without having to clock up 5000 steps on an activity app. Upon entering our room, we did the normal thing of checking out our new surroundings that we would call ours for the following 14 hours. Unfortunately I was not pleasantly surprised when I entered the bathroom (where the main light did not work) to find the very first ‘feature’ was the black and orange mould on the sealant and tiles of the bath. I am not adverse to these colours but do not believe them to be in the right environment in a kitchen or bathroom. After seeing this I looked up to see a mouldy black ceiling. My initial thought was to put on my shoes and find a boiler suit. I’m not sure about you Liz, but I have rarely entered a bathroom where I have wanted to put on extra clothes. With these warning signs staring me in the face, I then checked the basin taps. Low and behold, the bronze taps were more of an avocado green than a shiny metal. My toes curled, you know like when you have finished the washing up and you fish around to find the plug and something gooey touches your fingers, yeah like that. I turned to leave when I noticed another ‘feature’. This time it was an impressive crack in the door frame with peeling paint and more black mould. I’m sure that you can understand Liz, at this point I was not filled with the enthusiasm as when I first arrived. I thought that I would be typically British and just accept these bad points and bury them deep into the base of my soul and let it eat away at me quietly, rather than make a fuss. I sat on the bed to gather my composure and was again unpleasantly surprised. The mattress was so lumpy that I was unsure whether I was supposed to use it to sleep on or if I should write a song with the melody being produced from the springs. I picked up the TV remote control to drown out the noise from the new chart topper, “My bed sings better than Bieber” and blow me down the remote didn’t work. Enough was enough; I needed more alcohol to digest the disappointment growing inside. We retreated from our new kingdom in search of food… We entered into the dining room and again were greeted warmly. We were shown to our table and were seated, well I was. My husband’s chair had a mixed array of pre chewed food smeared over the back of his, so he swapped it for a less foody version. The waitress approached us and asked if we would like some drinks. We requested 2 San Miguel lagers. After returning twice to check what drinks we had ordered, our drinks arrived. After taking a large gulp of this much need nectar, I questioned to myself that this lager was not how I remembered it tasting. I put this down to a fuzzy recollection of my previous time drinking. We made our way over to the food buffet and although the choices were limited (being vegetarian) I chose to have the pasta, salad and roll. As expected the salad was cold but unfortunately so was the pasta and the bread roll was maybe more suitable as a building material than for human consumption. With no other options other than starvation, I ate it. Another waitress passed us and my husband requested another San Miguel. The lady was not fluent in English and nodded that she would be back. A short while later the original waitress came to us and said she was sorry but her colleague did not speak English and asked us what we would like. Again my husband ordered a San Miguel. This time it was noticed that the second drink he had ordered was in fact a San Miguel lager and that the first drinks were not. Following all of these incidents, my husband met you Liz. He explained briefly and apologetically, what had happened and you kindly waivered the cost of our dinner, also with an explanation that your hotel was undergoing improvements. We then proceeded outside to get some fresh air and watched as one of the visitors leaving with their furry dog companion peed up the entrance (the dog, not the human). I know this is not within your control Liz, but still it doesn’t really give the vibe of a luxury hotel and spa. We went to the bar and ordered 2 more drinks. The barman was friendly and pleasant and we returned to our hobbit hole for the night. After many hours of trying to sleep on our melody making, medieval torturous bed and a generator outside the window that was so loud, that I was unsure if I had a brain aneurism, we were both awake and thirsty. Being that there were no drinking facilities in the room, my husband got dressed and took some money to purchase a drink. It was 4am. As the brochure in our room said that we could get pizza and sandwiches 24/7 we presumed we must be able to get a drink… So off he trotted to retrieve us some much needed fluids. As he was down there he decided to use the toilet, just along from the dining room. Upon opening the door to the toilet he was greeted with what can only be described as 2 otters sliding down the toilet pan. He tried the second cubicle and it appeared that the otters extended family were having a family reunion in there too. He fled in shock from the disgusting mess back to the reception where there was not a soul to be seen and called hello to alert a distant member of staff. His cries were answered when he was finally approached by Durell (apologies if this is spelt incorrectly) My husband asked if he could purchase a couple of drinks. He was told categorically that he could not purchase any and that he could be given a jug of water. My husband returned with the jug of water and a disdained look in his eye. He suggested that as we were both awake that we should call it a night leave. I suggested that we hang on a little longer until Mcdonalds started serving breakfast. So at 5.45am we were up and prepared to retreat home. When we came down to reception, you were there Liz. We told you that we were checking out early as our stay with you had not been great. My husband started to explain about the drink scenario that had happened only a couple of hours previous, when Durell said that he could have got us coffee but it wasn’t specifically asked for. This was the last straw for my husband, who had up to this point been nothing but polite and apologetic for mentioning our issues. We declined the offer to stay for breakfast ( which was included in what we had paid to stay with you) in preference to a Mcdonalds, unfortunately I think this speaks volumes. I was raised in the understanding that if you cannot say something nice, say nothing at all and as a rule I stick by this. Unfortunately Liz, some rules need to be broken. Your establishment needs massive improvements in all areas of your business and after staying there wonder how/if you have any returning customers. We have never stayed anywhere in our 21 years of marriage that had encountered as many problems as we had staying with you for a mere 10.5 hours. We truly appreciate how you had listened to us Liz and will politely decline your offer of a reduced price stay in an upgraded room. I think that maybe a visit from Alex Polizzi would benefit you all massively (and she seems to be quite a nice person). My opinion is that in your line of business, customer satisfaction should be your most important factor and that maybe you under estimate the power of word of mouth and social media. If I could be as bold as to suggest that instead of a chance of staying with you again that we can be offered a refund of our nights stay, thankfully this was not expensive at £59. I would like to thank you again for your time and to reiterate how polite your staff were. Best Regards Donna Collapse
ok stay but dissapointing customer service
Stay Date: 07/2017, kaybb92 wrote this review.
stay was ok, there was a hiccup with a fire alarm resulting in us standing in the carpark for nearly 2 hours. couldnt be helped but i was heavily pregnant and many had children, little help was given to us. luckily i had my car keys so i could sit in… See more
stay was ok, there was a hiccup with a fire alarm resulting in us standing in the carpark for nearly 2 hours. couldnt be helped but i was heavily pregnant and many had children, little help was given to us. luckily i had my car keys so i could sit in my car. not much information given about the circumstance.staff were quite rude and abrupt- i presume from stress. i did email staff about my feedback several times since july and have still had no response or acknowledgement which is extremely dissapointing! Collapse
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