On arrival there were no readily visible signs for easier or disabled access to the hotel. When we finally got to reception, we were ignored for 2-3 minutes as the 2 female staff "did something else" and this was after watching us stuggle up the outside stairs and the inside stairs and then across the lobby. We asked if there was level access and a finger pointed to a revolving door at the back corner of the building - again no signs. When we were allocated a room, we asked if there were any stairs and the room was changed. This room turned out to be the furthest away from the lift and was under the sloping roof of the building so making the room about half the size of one on a lower floor. We left a credit card impression so that we could just sign for any "extra" in the hotel. When we used the restaurant and tried to allocate the meal cost to the room this bit did not work as we had to pay by card for our meal. Not the "hotel's formality" as we had been lead to believe. Given the cost of 1 night's poor accomodation, we believe that we were seriously overcharged for a not very pleasant experience.

From the moment i arrived in newcastle station it was perfection. 100 yards to the hotel, brilliant nightlife and super people. There was something to do all over the weekend, from the riverside market on the sunday to the magical walks around the town. Brilliant.

Great location for a weekend break- very easy to get to and close enough to the centre of town. We were in a newly renovated room so it was very nice and comfortable, we were also on the top floor which was great as it kept us near enough away from the weekend party noises at night. The bed was only a small double however so if you are a a couple of bigger than average people it does not make it so comfortable to sleep. The staff were fantastic, very pleasant and very knowledgeable about the area and seemed happy to give lots of hints and assistance. Beautiful hotel and lobby.