My boyfriend and I stayed in this hotel for 3 nights and 4 days, from the 8th of November 2010. We were nothing but impressed at the high standards that this hotel set. Everything was really clean; the staff were really friendly, helpful and always went out of their way to provide a truly excellent customer experience. The room was more than sufficient for what we needed it for, the maid came in daily, made our beds and replaced the towels in the bathroom with fresh ones everyday. The shower was very powerful and didn't change temperature. To run a bath took seconds and the water was always plenty hot enough. Our only worry was the location of the hotel to Belfast city centre. The hotel has a lovely spa. The sauna, swimming pool, steam rooms, jacuzzi and gym facilities are to a very high standard. There is little reason to venture out of the hotel if you want a relaxing weekend away; however, it is a short taxi ride to the city centre which can work out quite expensive. Our taxis cost between £10 and £14 each way and this soon adds up. We went to the city at least every day, but are used to high travel costs with a single bus journey costing us around £5 each at home anyway. When asking the hotel staff about alternative travel methods, they set up a complimentary lift for us whenever and wherever we wanted to go, which certainly goes above and beyond everything I have ever experienced before. Even when setting up for a big conference, they still managed to spare us a member of staff which we are more than grateful for. The staff were very easy to talk to, giving advice and recommending places and things to see. We couldn't have asked for anything more from them. The managing director of the hotel was most friendly and refreshing. He made every possible effort to ensure that his guests had the best possible experience, even if it was just by saying good morning and asking them how there stay was. He was actually the person who set up the lifts for us and made sure that he had personal rapport with as many people as possible. After speaking to the staff, they had nothing but good things to say about him and all of them seemed grateful to be working for him. This reflected in their attitudes and provided a good atmosphere at all times.

Visit primarily to attend a friend's wedding. Stayed on to visit a few sites. Wished we could have stayed longer. Will definitely be back. Everything was perfect.