Who are you?

We are Superbreak Mini-Holidays, the market leader for short breaks throughout the U.K. and a leading provider of hotel and apartment stays overseas. We are part of the Holidaybreak group. The ultimate parent company is Cox & Kings Limited.

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What do you do?

We specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond, for the leisure traveller. We also offer a large selection of apartments in European beach resorts. We hold allocations of rooms at all hotels and apartments and we can book up to and including the day of departure. You can only book online up to the day before the stay date. For same day bookings please call us on 0871 221 2717 (calls cost 10p per minute plus network extras).

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Where are you based?

We are based in the Tourist City of York, we have a team of over 200 employees, and our offices are manned between 8.00am and 11.00pm, seven days a week. We open every day except Christmas Day.

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Do you have a brochure?

Yes, we have a range of brochures that are distributed to travel agents across U.K. We can send brochures direct to you - just complete the online form in the Brochure section. Our website shows our entire portfolio of hotels and apartments, many of which are additonal to those featured in our brochures. The website also displays the most up-to-date prices and is updated daily to ensure that our visitors get the latest Special offers and deals.

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Can I book at short notice?

Yes! You can even book on the day of travel both on the website or by calling our helpdesk on 0871 221 2717 (calls cost 10p per minute plus network extras).

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Do I pay a booking fee?

No - We also guarantee not to change the price after your booking has been confirmed.

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What if I am arriving late at the hotel?

Your booking is guaranteed for late arrival but we recommend calling the accommodation if you are going to be very late. At some smaller properties you may have the owner waiting up for you! The contact telephone number is displayed on your booking confirmation.

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Why do I pay more for a single room?

Rates for single occupancy tend to reflect rates that accommodation providers consider competitive. They often do not relate to the price that 2 people would pay to share a room. Please note, particularly in the UK, that most hotels will allocate a single room with a single bed although some do allocate larger rooms for the same rate.

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What can I expect for dinner when it is included in the price?

Dinner is normally 3 course based on a Table D'hote menu i.e. a selection of meals of the day or an allowance towards the a la carte menu. A La Carte meals are normally available but a supplement may apply. All restaurants will offer vegetarian options but the choice may be restricted. Any special dietary requirements should be advised at time of booking.

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How do I get to the accommodation?

The accommodation name, address and telephone number are provided on screen after your confirmation of the booking. This information will also be displayed on the email and postal confirmation that will be sent to you. Most accommodations have a printable map to assist in planning your route. Please note that some packaged events include accommodation at hotels with whom we do not deal directly. In this instance, only limited information will be made available.

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Can Superbreak arrange wedding receptions?

Unfortunately not. These must be organised direct with the hotel.

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What if I need to change my reservation?

An administration or cancellation charge will apply. Please refer to our terms and conditions for further details or call our helpdesk on 0871 221 2717 (calls cost 10p per minute plus network extras).

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Are all prices in Great British Pounds (£)?

Yes. We make all charges in Great British Pounds(£), irrespective of the location of the accommodation. We do offer a link to a Worldwide Currency Converter on the Travel Links page, but please be aware that these rates do fluctuate. Please note that this facility is offered as a guide only.

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Can I buy event or theatre tickets on their own?

Unfortunately not. Superbreak can only supply event or theatre tickets in conjunction with an accommodation stay booked by us.

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I haven't received email confirmation

Please allow up to 24 hours for email confirmation.

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How to Book

To find a hotel you can search by location, either in the drop down menu or via the map search. You can also search by hotel name and browse the top cities, UK and Ireland or World Wide.

In the search results click on the hotel to view more detailed pictures, hotel information, facilities and reviews.

To book the room – simply click on the 'Check Price and Book' button and proceed to review your booking, add optional extras and payment.

For Theatre, Events and Attraction Breaks select your chosen event and proceed to hotel search results.

Alternatively contact our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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What type of hotels do you offer?

We specialise in booking 2-5 star hotel accommodation throughout the UK, Europe and beyond. We also offer a large selection of apartments in many beach resorts. We hold allocations of rooms at all hotels and apartments and we can book up to and including the day of departure online and in the call centre.

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What room types are available?

Most hotels offer single, double (i.e. 1 double bed) and twin (2 single beds) bedrooms. Family rooms for three or four are generally available and these are normally either twin or double rooms with extra child or sofa beds. It is rare for hotels to offer rooms to accommodate either 3 or 4 adults. Apartment descriptions are given against each individual entry. Wheelchair and accessible rooms and rooms with infants are always on a request basis and can not be guaranteed when booking online. If you require an adapted room or one with a cot call our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras) to make your booking.

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Is the listed price online "per person" or "per room"?

Unless otherwise stated the price is per person per night. All prices shown on the main page are a guide, for an accurate up to date price select the date, people and rooms needed and navigate to the price page.

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What's included in the price?

A complete price breakdown will be shown when you have selected your room type and moved on to the next page, before you complete your booking. All prices include service and VAT.

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Why is full payment taken at the time of booking?

Full payment is taken to guarantee the price you pay and to ensure the room is kept for you in the event of late arrival. Superbreak does not charge credit card or booking fees and guarantees full payment to the accommodation provider as soon as a booking is made.

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How is my room secured with the hotel?

The hotel will be notified of your reservation by either fax or email. Please feel free to contact the hotel direct with any specific queries once this time has elapsed.

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What confirmation will I receive after making my booking?

You will receive a confirmation email as soon as your booking is complete. Back up documentation and your invoice will be forwarded by post. If you receive the backup documentation before you travel please take the invoice with you. Alternatively a copy of the confirmation E-Mail will suffice to show on arrival. Where extras have been bought from us, such as rail travel, theatre or attraction tickets, these will be despatched from our office unless stated otherwise.

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Can I change my booking?

You must contact Superbreak to amend or cancel your reservation, not the Hotel. An administration or cancellation charge will apply. Email us at admin@superbreak.com or telephone 0871 221 2717 (calls cost 10p per minute plus network extras), quoting your reference. Cancellations or amendments within 48 hours of arrival can only be accepted by telephone.

Please note: cancellation charges for overseas hotels and theatre and events packages differ from UK hotel charges. For further details see www.superbreak.com/info/privacyandterms.htm for our cancellation terms and conditions.

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There is no availability for my selected hotel?

The hotel may be sold out, it may have restrictions on the number of nights you can stay or you may only be able to check in on a certain day. For further information please contact our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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Can I make a group booking?

We have a dedicated groups department who can make reservations for any group of more than 10 adults or 5 rooms. From special celebrations to activity weekends, you can send your enquiry (http://www.superbreak.com/features/group-enquires.htm) or call our Groups Department on 0871 221 3636 (calls cost 10p per minute plus network extras).

If your group is under 10 adults please contact our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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Can I Add Extras onto my booking?

When you book a hotel there is the chance to add optional extras. These include tours & tickets, Rail journeys, Insurance and Meals. Not all extras are available with every hotel.

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I'm booking an overseas hotel can I book transfers from the Airport?

No, Superbreak is no longer offering this service.

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Can I book flights through Superbreak?

No, Superbreak is not able to provide flights to our overseas destinations.

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Can I add insurance to my booking?

Yes, Superbreak provides insurance for both UK and Overseas bookings. The travel insurance is underwritten by Optimum Underwriting Limited who are authorised and regulated by the Financial Services Authority. This can be purchased at time of booking or added within 48 hours of booking confirmation providing travel has not already commenced.

As our theatre and events packages are non-refundable we recommend our UK Travel insurance on all of our UK breaks.

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Are my payment details secure?

Yes. - Superbreak uses a secure server to encrypt and protect all communication of personal details and credit card information between yourself and Superbreak. Our secure server is authenticated and certificated by GlobalSign.com.

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What do you do with my details?

The data you provide can include, but is not limited to, your name, address, details of purchase. You will have provided such data when making a purchase or subscribing to the Superbreak Club. We will use any data gathered through the Superbreak website to issue regular e-mail promotions, or special deal offers. Such communications will only be sent to you if you have chosen to receive them.

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How do I stop receiving emails?

If you do not wish to receive such communications from Superbreak then please follow these instructions:

Send an email with the word unsubscribe in the subject line to:

newsletter@superbreak.com Ensure you are sending the e-mail from the same address that was originally used when making your request, or purchase. If not, you may continue to receive our promotional e-mails.

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What time can I check in and out of my hotel?

Check in time is normally after 14:00 hours and check out in most hotels is 12:00 hours but will be confirmed on arrival. All Superbreak bookings are guaranteed for late arrival.

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What if I need special facilities during my stay?

If you have any special requirements please contact our Reservations Team to make your booking on 0871 221 2717 (calls cost 10p per minute plus network extras) or email admin@superbreak.com before making a booking.

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What's included in Breakfast?

It depends on the hotel - Some hotels offer Full Breakfast, some Buffet Breakfast and some continental breakfast only.

Please note: When travelling with children who sleep for free breakfast must be paid for locally at the hotel. Some hotels charge a set rate whether taken or not.

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What time is last orders in the hotel restaurant?

Dining times vary in each hotel, it is best to check with the hotel directly before you arrive. Hotel contact details can be found on your booking confirmation.

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Do you charge for an infant on a booking?

Infants do not normally count towards the occupancy of a room e.g. choose a room suitable for 2 people if booking for 2 adults and 1 infant. If a bed is required for the infant select a child instead of infant. Some hotels count infants as part of room occupancy or do not provide cots. To make a booking that includes an infant please call Reservations on 0871 221 2717 (calls cost 10p per minute plus network extras).

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Children are travelling in our party do we get a discount?

Normally children are free if sharing with 2 adults. There are some exceptions to this and these will show in the price when you make your room selection and move on to the pricing page. Meals are not included for 'Free' children and these must be paid for at the accommodation. Please take careful note of the child age that applies to each accommodation as child ages can vary. The hotel's have the right to request evidence of child ages on arrival.

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All Hotels have a star rating, what do these signify?

Superbreak star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations. They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities. Please note that different countries have different standards and star ratings may differ according to the country the hotel is located.

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What facilities are available at the hotel?

When you view the hotel information you will see a box listing all the facilities at your chosen hotel. If you are looking for a specific facility such as an indoor swimming pool or gym you can filter your search results to only select hotels with certain facilities.

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Why do I have to pay to park my car?

It is each individual hotels policy whether to charge for car parking. Details of charges are detailed in the hotel facilities section in the hotel information.

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Why can I not see the name of a Mystery Hotel?

The name of a mystery hotel is revealed once a booking is made. Full details of the hotel including address and telephone number can be found on your email confirmation.

Because of the fantastic prices some of the Mystery Hotels are non refundable, this will be included in the name e.g. 4* Mystery Non Refundable Hotel, London.

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Do I need to prove my ability at Golf to book a Golf Break?

Whilst a certificate of playing ability is not essential, knowledge of etiquette and the rules of golf are expected. Each hotel, in the absence of a handicap certificate reserves the right to refuse access if it is judged that individuals do not display the required level of proficiency. Please note however that a handicap certificate will be required at Hanbury Manor Hotel & Country Club.

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Why can't I book some Speciality Breaks Online?

Some of our speciality breaks require confirming times with the hotels for spa and golf packages or taking a few extra details. To make sure we can guarantee timings some speciality packages can only be booked online.

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How do I book my buyagift break?

Once you have received your activity gift voucher you have ten months in which to organise your experience day. On the back of the voucher is a number for you to contact the provider of the activity, who will then confirm with you a date and time. Some activities have restrictions so it is important to check these at the time of booking.

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Why can't I book Orient Express online?

With each Orient Express booking we have to call and check the availability directly with Orient Express and also make them aware of any special dietary requirements. These special breaks can only be booked via our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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When will I get my attraction tickets?

Show/Event/Attraction tickets will be posted with your confirmation invoice for bookings outside of 5 working days before departure unless otherwise stated. For bookings inside this period or bookings from Overseas, we will contact you by telephone or email to advise alternative ticketing arrangements. Please contact us if you do not have the relevant information before travelling.

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What age is Legoland suitable for?

Children aged 3-12 and their families.

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What age are The Dungeons suitable for?

The Dungeon is not suitable for people of a nervous disposition or very young children.

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What age is Alton Towers suitable for?

Alton Towers is suitable for children of all ages. Throughout the park you will find rides for younger children and adults. Please note for certain rides height restrictions apply.

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What age is Chessington World of Adventures suitable for?

Chessington World of Adventures is a theme park and zoo with attractions for the under 12's.

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What age is Camelot Theme Park suitable for?

Camelot Theme Park is based around the legend of King Arthur suitable for all the family. However, due to ride restrictions passes can not be sold to children under 1m (3.28ft) in height.

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What age is Thorpe Park suitable for?

Thorpe Park is aimed at adults and older children many of the rides are not suitable for under 12's.

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What age is Drayton Manor suitable for?

Drayton Manor is suitable for the whole family. Please note: height restriction apply on certain rides.

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Can I buy attraction or theatre tickets on their own?

Superbreak offers two stand alone theatre package which includes: A Top Price Saver Theatre Ticket, a London Attraction Voucher and a Do London Dining Voucher. Please note: these packages are only available to book via our Reservations department and currently for London.

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I Can't Book the Show I want, Why is this?

The show may be sold out for this day. Try picking another day or select the link under 'Choose your show date' to find the shows that are available for your preferred date. Alternatively you can call our reservation team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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I can't choose the ticket price I want?

The ticket prices may be limited due to it being a busy show and alternative ticket prices being sold out.

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What age is classed as a child?

Most theatres will allow young children, over 5's, as long as the parent is confident that the child will be attentive to the performance and not cause a distraction. Some shows do have a recommended age which can be found with the theatre description. Please note: theatres do not allow babes in arms and accompanying adults will be asked to remove noisy infants.

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Why can't I pick my seats?

When booking via the call centre we try to give as much information regarding seat locations as possible. We currently do not have the facility to choose seats online but this is something we are working on for the future. We do advise if making bookings for more than 2 people that you call Reservations on 0871 221 2717 (calls cost 10p per minute plus network extras) so we can confirm all seats are located together.

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My tickets haven't arrived

In some cases events and theatre shows do not release their tickets until 7 days prior to travel. In this instance you will be notified either at the time of booking or with a clearly marked invoice stating tickets to follow.

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What happens if my show is cancelled?

If for any reason the show has been cancelled you will be informed at the earliest possible time.

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Can I book rail on its own?

With the exception of airport rail, Superbreak only offers rail tickets as part of a hotel package.

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Can I break my train journey?

Breaks of journey are not allowed with Superbreak train tickets, unless otherwise stated.

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I have my rail tickets where can I book my seats?

By calling Reservations on 0871 221 2717 (calls cost 10p per minute plus network extras) within 12 weeks of travel you will be able to reserve seats on trains via the call centre for a small charge. Alternatively, you can take your tickets to the start station ticket office, which will be able to reserve them for you.

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Help! My tickets have the same outbound and inbound date on them.

This is because it is an open ticket and is valid from the original start date of your journey. Most of the tickets are valid for 28 days unless otherwise stated (ie. East Midlands) but please check all travel restrictions including times before you travel.

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I am a single traveller why can't I buy just one rail ticket?

Due to the fantastic discounts we offer with our rail tickets we have to have certain restrictions regarding travel and numbers of travellers. We are only able to offer single rail tickets Friday-Sunday unless it is for more than a one night stay where we can offer our ATOC rail tickets.

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What is an ATOC rail ticket?

ATOC rail stand for Association of Train Operating Companies which enables travel on any rail provider. The price of an ATOC rail ticket can vary depending on: length of journey, class of ticket and if the day of travel is a high or low day. (High dates are Fridays, Saturdays before a Bank Holiday, Saturdays in July and August and the last 3 weeks of December.)

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Are there different travel restrictions for different trains?

Yes. Each rail provider has different travel restrictions which include arrival and departure times to and from certain locations. These are located are on the back of each ticket or can be found online here.

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I haven't received my rail ticket.

If you haven't received your rail ticket the week before you travel please contact our reservations team on 0871 221 2717 (calls cost 10p per minute plus network extras) quoting your reference number.

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Do I have to pay for my child's rail ticket?

Child under the age of 5 travel free, but as they do not show on the ticket are not entitled to a seat. If you wish to guarantee a seat you must pay for a child ticket.

When travelling by ATOC rail if the child sleeps for free they are entitled to free travel, if the child is charged for accommodation they are charged 50% of the adult price.

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Can I take my car on the Eurostar?

No that is the Eurotunnel, the Eurostar and Eurotunnel are completely separate. Eurotunnel carries cars, lorries & coaches the Eurostar only carries passengers.

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Do I need a passport?

Yes. Everyone travelling on the Eurostar must have a valid passport/visa for travel. Passports are checked by UK boarder Force and French Police at the point of departure.

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Does my child need a passport?

Yes. All children including infants now require their own passport to be eligible for travel on the Eurostar.

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My passport is in my maiden name does that matter?

Normally this shouldn't be an issue, but we advise taking a copy of your marriage certificate when you travel.

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Where do I collect my ticket?

All Eurostar tickets are collected from the automated ticket machines at St Pancras Station. These machines are located in the main ticket office using the Eurostar reference number provided on your correspondence.

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When can I check in?

The minimum check in time for all Eurostar services is 30 minutes in both London and Paris. However, we recommend getting to St Pancras at least one hour prior to departure to allow plenty of time for collecting tickets and completing security procedures.

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I can't find any availability for the date I want to travel, why is this?

Eurostar only offer 120 days of allocation so anything travelling outside of this will show as unavailable. For more information call the reservations team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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Do infants travel free on Eurostar?

Children under 4 are free but are not entitled to a seat as they will not show on the ticket. Children aged 4 to 11 are charged at a reduced rate, please ensure that the child age matches the hotels child age as these can vary.

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I need help getting on the train what do I do?

If you require any assistance boarding the Eurostar approach any member of staff who will be able to help. Passengers with restricted mobility should contact Eurostar on 020 7928 0660 at least 24 hours before departure to arrange any additional help.

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How much baggage can I take with me?

Eurostar allows 2 items of baggage per person and 1 small item of hand luggage. Sharp items such as knives, dangerous chemicals, fire arms and flammable substances are not permitted on board. All Eurostar terminals have x-ray machines and security screen all passengers and their hand luggage.

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How long does the journey take?

On average a trip from London to Paris takes 2 hours and 15 minutes, London to Brussels 1 hour 51 minutes and London to Lille only 1 hour and 20 minutes. The Eurostar travels at around 186 miles per hour.

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I am pregnant can I still go on a Minicruise?

If you are 34 weeks pregnant you will not be allowed to travel on a Minicruise. Women who are 28 weeks pregnant will need a doctor's certificate before they are allowed to board the ferry.

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Are meals included on the Minicruise?

No, meals are not included in the price of the crossing. However, when boarding at Hull, Superbreak clients will be sent a letter offering 10% off on onboard meal purchases.

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Why can't I book a Minicruise online?

Each time we book a Minicruise we have to confirm with P&O a crossing is available, we also take a few extra details that we are unable to take online. To book a Minicurise crossing call our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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What can I do on board a Minicruise?

Each ship and crossing is slightly different. On most ships there is a choice of dining with an á la carte menu as well as buffet options. You will find a choice of bars to relax in, cinema, children's play areas as well as the fantastic offshore shopping.

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What is my cabin going to be like?

Cabins are mainly bunk style, so one passenger will always have to climb a ladder. There are 2 berth and 4 berth cabins available and each cabin is fully equipped with towels, bed linen and en-suite bathrooms. Outside cabins also have a sea view.

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There is an infant on the booking, what do I need to do?

Cots can be provided for children under the age of 2 please request this at the time of booking.

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I am coming back the next day where do I leave my bags?

On overnight cruises luggage can be stored on board in your cabin if you are not continuing on to a hotel. If you are required to change cabins on your return there is an onboard luggage room at the ships reception, this will be confirmed on check in.

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I have a Guide Dog, what do I do?

Guide dogs are allowed to travel free of charge but they do need to have the documentation for a “Pets Passport”. Superbreak can not make booking for animals other than Guide Dogs.

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Can I take my car on my Minicruise?

Mainly our crossings are as foot passengers with onward travel provided by a coach. Superbreak also offers a 2 night package from Dover to Calais for 1 car and up to 4 people. This package also includes 2 nights at a hotel. For more information on our Minicruises please call Reservations on 0871 221 3366 (calls cost 10p per minute plus network extras).

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Where can I park my car while I am on my Minicruise?

There are chargeable car parks located at the ferry port. These are charged per 24 hours.

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Can I use a National Identity Card to travel?

All passengers must have a valid 10 year passport or National Identity Card for travel on a P&O ferry. However, UK Identification Cards do not provide proof of nationality and are therefore not valid for travel. For more information please check at the time of booking.

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Where can I find the terms & conditions for my booking with Superbreak?

Our Terms & Conditions can be found in the About Us section at the bottom of the page or on the reverse of your invoice.

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Can I take my dog with me?

Some hotels only have certain rooms that they will allow pets to stay in. It is important that if you require a room to accommodate you and your four legged friend that you call our reservations team on 0871 221 2717 (calls cost 10p per minute plus network extras) to guarantee the availability of that particular room type. Please note: this is not available in all of our hotels and can include an extra fee.

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What is an Oyster Card?

Oyster is the fastest way to pay for single journeys on buses, Tube, trams and the Docklands Light Railway in London. It allows you to store cash for journeys to pay as you go when travelling. Visitor Oyster is ideal for infrequent users and visitors. It comes pre-loaded with £15 worth of travel to allow the holder to start travelling straight away on arrival in London. If the holder needs to add value at any time they can go to any TFL Travel Information Centre, Underground ticket office, or Oyster Ticket Stop (newsagents, grocers) and add up to £50. (For more information visit out Oyster cards FAQ)

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How do I use the Oyster card?

On the Tube and Docklands Light Railway just touch your Oyster card flat on a yellow card reader each time you make a journey and it will automatically deduct the best price option. On the buses you only need to touch in as you board the bus, and on trams touch the card reader on the platform.

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I want to buy a gift voucher how do I do this?

On the Superbreak website the Gift Vouchers can be found the voucher section of the site. Gift vouchers come in £10, £25, £50 and £100 you can select the denominations you require and proceed with your online booking. Alternatively, you can call our experienced team of reservation advisors on 0871 221 2717 (calls cost 10p per minute plus network extras). A presentation folder, including a selection of Superbreak brochures and a voucher wallet will be dispatched on the next working day from the date the order is received.

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I have a gift voucher how do I redeem it?

You can book and make payment online by entering the voucher codes before proceeding to pay. Alternatively you can call our experienced team of reservation advisors on 0871 221 2717 (calls cost 10p per minute plus network extras) you will then need to send the vouchers to Superbreak.

Reservations,

Superbreak Mini-Holidays Limited,
Eboracum Way,
York,
YO31 7RE

If the vouchers have not been received within the agreed time, you will be contacted for payment by credit/debit card otherwise the booking will be cancelled.

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I have vouchers on my booking how can I pay using these?

You can use your vouchers in whole or part payment for any Superbreak product including London Theatre Breaks, Event Breaks, Rail Inclusive Breaks, UK Breaks or European and City Beach Breaks. When you confirm your booking you will be asked to guarantee the booking by credit card. You will also be asked to post your vouchers to our office. The value of your vouchers will then be credited to your credit card.

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I forgot to add my discount voucher.

The experienced team of reservations advisors will be able to add any voucher codes or discounts onto a booking once it has been confirmed. If you need to add on a voucher code after a booking is made please call our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras).

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What does ABTA stand for and what does it do?

ABTA stands for the Association of British Travel Agents. Superbreak Mini Holidays Ltd is a member of ABTA with membership number Y1453. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com http://www.abta.com.

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I want to leave my car in an Airport Car park how do I do this?

In the hotels page there is a tab for Airport hotels. Details of all Airport extras can be found here, including booking hotels and car parking. For more information on Airport car parking visit our Airport FAQ page.

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How do I make a complaint?

Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned. If you are still dissatisfied, you must then write to us at the earliest opportunity (stating your Confirmation reference number), and within 28 days to:

Customer Relations Manager,
Superbreak Mini-Holidays Limited,
Eboracum Way,
York,
YO31 7RE

We will aim to resolve your dispute and reply within twenty one days. Please allow this time for a response as we normally have to make contact with the supplier concerned to gather information. Please note that we do not accept liability for consequential loss and, apart from personal injury claims, our maximum liability to you is limited to the price of your holiday.

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Can I link to Superbreak.com from my website?

Yes. For further information on how to become a Superbreak Affiliate visit our dedicated affiliate's pages.

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How do I leave a review?

Holiday review forms are sent to all clients who book with Superbreak within 2 weeks after the return from a short break. If you have not received this and wish to review your hotel please email content@superbreak.com.

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What is the adverse weather conditions policy?

Superbreak cannot accept liability or pay any compensation in the case of adverse weather. However each incident, such as snow and flooding, is judged on an individual basis. Please call our Reservations Team on 0871 221 2717 (calls cost 10p per minute plus network extras) for more information prior to travel.

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How do I find out about local laws and customs?

Please be aware of local laws and customs when travelling abroad. We recommend that you check the British Foreign & Commonwealth website (http://www.fco.gov.uk/en) before travelling, as customs and laws can change.

IMPORTANT INFORMATION FOR TRAVEL TO THE UNITED ARAB EMIRATES (UAE)

Due to a number of high profile cases, the following information is important for people travelling to the UAE. Local laws reflect the fact that the UAE is a Muslim country. You should respect local traditions, customs, laws and religions at all times and be aware of your actions to ensure that they do not offend other cultures or religious beliefs. Please note: public displays of affection are frowned upon and swearing or making rude gestures is considered an obscene act and offenders can be prosecuted. Women are advised to dress in a modest way, particularly in Sharjah and Ajman Emirates where Islamic law is rigorously enforced. Clothes should cover the tops of arms and legs and bikinis, swimsuits, shorts and revealing tops should only be worn on beach resorts. Likewise, shorts, caps and sport shoes are prohibited in all nightclubs. If you are visiting the Jumeirah Mosque, please see www.cultures.ae/jumeirah.htm for more information about clothing requirements.

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Do I need any vaccines before I go on holiday?

If you are travelling outside the UK you may need to be immunised against some of the serious diseases that are found in other parts of the world.

Please visit www.nathnac.org for further information.

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Can I hire a car?

You can't hire a car from Superbreak however if you go to the travel links there is information on car hire and other useful travel information.

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