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Super Break Jobs

Super Break Jobs

We currently have over 150 members of staff working for us. From the sales team who work closely with Travel Agents to the contracts team that secure our fantastic hotels and offers, the contact centre team who are on hand to advise customers with their booking or the web team who help make it all work; there are plenty of career opportunities within Super Break.

Super Break are a well-established travel company having been in operation for over 30 years. During that time Super Break has gone from selling hotel beds only to selling a variety of products and breaks including West End theatre tickets, P&O mini cruises, Eurostar breaks, flights, O2 concerts and rail packages.

At our modern offices in central York we offer a variety of staff benefits including charity days, familiarisation trips, free fruit and refreshments and generous staff discounts on our products.

If you wish to apply for any of the jobs listed below, please send a current CV with a covering letter to careers@SuperBreak.com

Current Vacancies

Head of Trade Relations Read more information

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Department:  Sales
Reporting to: Customer Experience & Business Improvement Director

 Job Purpose

 To lead the Travel Trade strategy, ensuring that the channel is represented across all internal business initiatives. To manage TUI and Thomas Cook account relationships at a Head Office level and to develop new business opportunity initiatives that flex in line with industry evolution.

 Responsibilities

 Maintain strong relationships with key commercial personnel at Thomas Cook and TUI head offices.

  • Negotiate mutually beneficial commercial agreements, strategies and initiatives to maintain revenue levels and drive profitable sales growth.
  • Maintain regular communication with sales updates, performance updates and annual business reviews
  • Collaborate with the National Sales Manager to formulate trade focused sales initiatives, incentives and activity to be implemented across the branch networks for TUI and Thomas Cook.
  • Develop opportunities for new business generation
  • Own the trade marketing budget and calendar, co-operating with the Group Marketing team to align with the Super Break brand strategy
  • Develop the Trade Social Media strategy and engagement activity
  • Represent Trade channel for internal business initiatives, projects and forums
  • Support budgeting and forecasting activity for the trade channel
  • Ensure Agent website enhancements are championed at BAU sprint sessions
  • Ensure agent problems and complaints are resolved quickly and efficiently, in line with the customer experience programme (being developed)
  • Keep abreast of developments in the travel market, share and utilise knowledge within Malvern
  • Role model the Values of the organisation

Expertise/Skills:

  • Experience in the Travel Trade in an account management role
  • Experience of managing budgets/forecasting and analysing performance and trends
  • Forward thinker, with a positive approach to change
  • Self-starter, highly driven and results focused
  • Customer focused
  • Commercially astute
  • Analytical & logical
  • Highly organised
  • Strong communicator
  • Excellent stakeholder management skills

Digital Content Executive Read more information

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Key Objectives/Primary Job Purpose:

  • Develop inspiring product and content pages across the Super Break site in order to drive traffic to site and assist with customer acquisition, engagement and retention.
  • Create engaging content for social media and assist the PR & Social Media Manager with the delivery and growth of our social media metrics.
  • Develop creative content to increase customer engagement and improve the customer experience onsite – including writing content for the Super Break blog.
  • To fulfil content marketing tasks set by the Digital Content Team Leader to support campaigns from the wider marketing team and external PR and SEO agencies.
  • Build and retail key landing pages and campaign pages across the website, using Google Analytics to monitor success.
  • Play a key role in working alongside the Development and Design teams to implement and deliver the new Content Management System; building new web pages, migrating old web pages across, and keeping abreast of technical changes.

 

Key areas of Responsibility:

  • To create onsite web content that encourages return visits and inspires visitors to engage and transact. This includes blog posts; multimedia content; product content; social media assets and web pages.
  • Build and regularly maintain key marketing pages onsite to support seasonality, purchasing trends and new product developments.
  • Work with the PR & Social Media Manager to develop content for social media  – including day-to-day community management of the Super Break social media channels (Facebook, Twitter and Instagram) and influencer activity.
  • Work alongside the wider marketing team and external agencies (including SEO & PR) to develop and deliver content to support SEO/PR campaign activity.
  • Optimise content across the site to ensure it is update regularly and is search engine friendly in line with the SEO strategy set out by the Online Marketing team.
  • Be an internal champion and custodian of content across our websites and blog, ensuring content is fresh, relevant, accurate and adheres to our quality guidelines.
  • Work alongside internal Design and Development teams to implement and deliver the new Content Management System; building new web pages, migrating old web pages across, and keeping abreast of technical changes.
  • Analyse success of content and product placement using Google Analytics. 
  • Create and edit images for use across all web channels using PhotoShop.
  • Any other tasks as set by the Digital Content Team Leader or PR & Social Media Manager.

 

Knowledge, Skills & Experience:

  • Minimum of 1 years’ experience in a results focused business.
  • Experience of writing online content.
  • Experience of developing content for social media and managing social communities.
  • Understanding of content marketing and SEO techniques and how they can be used to drive traffic, conversion and engagement.
  • Understanding of the style of content required for different channels in order to hit the desired KPIs.
  • Accuracy and attention to detail.
  • Communication skills (verbal and written)
  • IT literate (including Microsoft Office and Adobe programmes, e.g. Photoshop)
  • Creative thinking.
  • Ability to work to tight deadlines.

Web Developer Read more information

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Job Title:             Web Developer

Department:      IT and Web Development

Reporting to:     Web Developer - Team Lead

Location:             York – Head office

Superbreak has been a short break specialist for over 30 years. Which means we have 30 years of knowledge, experience and passion powering everything we do. We are looking to expand our internal development team who handle the development, maintenance and support of our ecommerce platform.

As a Superbreak Web Developer:

You will …

  • Take responsibility for the project lifecycle of delivery
  • Maintain and improve software quality
  • Demonstrate good programing concepts
  • Exhibit cross functional behaviour and support other competencies within your product team
  • Work closely with the developers to ensure your software delivery is of a high standard
  • Demonstrate excellent communication and problem solving skills
  • Work closely with Marketing, Web Content and Product teams
  • Coordinate regular release cycles
  • Participate in a 2 tier on-call support rota providing out of hours support to the business

And you are …

  • Already a competent Developer who has experience working with languages such as C#, VB.Net or MVC
  • Hungry to learn and self-motivated
  • Passionate not just about the result, but how you get there and the technologies to use
  • Able to communicate a complicated problem coherently to a team with different skill sets
  • A team player who is willing to contribute and share ideas and knowledge
  • Able to prioritise and manage workflow process

What we can offer …

  • Opportunity to work on a multi-million pound turnover e-commerce solution including B2C and B2B across both web and mobile
  • Exciting product knowledge working within a busy Travel Organisation
  • Experience of complex 3rd party interactions through APIs and XML Messaging handling several million hits per day

Our tech stack currently covers:

.Net MVC, C#, Angular, JQuery, XML, XSLT, Couchbase, Elastic Search, Xamarin, Handlebars, node.js, CMS, TeamCity, Octopus Deploy, SQL Server, Oracle, Source Control (preferably SVN) + GIT

Senior PR and Social Media Manager Read more information

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Location:  York, with frequent travel to the Manchester office
Reports to (Job Title):  Head of Marketing
Department: Marketing

Job Purpose:

We are looking for a Senior PR and Social Media Manager to lead a team and work hands-on to develop and implement an exciting, dynamic and innovative consumer PR and Social Media strategy which builds the perception, awareness and engagement with the LateRooms.com and Super Break brands, and any further brands to be launched.

This role will also lead the Digital Content team, integrating social media activity and managing Super Break web content on a day to day basis.

Principal Accountabilities

  • Define the consumer PR and social media strategy for the LateRooms.com and SuperBreak brands
  • Create a planning calendar of activity and content that will improve perception and build awareness of the brands as well as increase customer engagement
  • Ensure integration of planning with other departments to ensure a consistent message to the customer and efficient use of assets produced
  • Work with online teams to integrate activity that aids SEO and builds online links
  • Monitor and measure activity against set KPI’s. Report and raise the profile of achievements internally with the PR agency, form relationships with key media contacts.
  • Drive and motivate external agencies ensuring highly effective use of agencies and associated budget
  • Collaborate closely with the Corporate PR team to ensure consistency and to maximise value of relationships with the media
  • Be a brand guardian: ensure a consistent tone of voice, look and feel is presented for each of the brands. Coach others on how to achieve this.
  • Keep abreast of competitor activity, PR and social media activity within travel. Use the insight to drive innovation
  • Coach and develop team to achieve the above, ensure their ongoing growth, alignment to values and enhanced capability
  • Lead the Digital Content team ensuring integrated social medial activity and manage SuperBreak web content and images on a day to day basis.
  • Manage PR & Social cost centre through effective cost control 

Knowledge, Skills & Experience Needed:

  • Demonstrable experience working in PR and social media
  • A passion for PR, social media and travel
  • Superb written communication skills
  • Eye for detail
  • Strong team player
  • Expertise with social tools; hootsuite, Brandwatch, social bakers (or equivalents)
  • Experience in tem management desirable
  • Educated to degree level with a marketing or business qualification desirable

 

Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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