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Super Break Jobs

Super Break Jobs

We currently have over 150 members of staff working for us. From the sales team who work closely with Travel Agents to the contracts team that secure our fantastic hotels and offers, the contact centre team who are on hand to advise customers with their booking or the web team who help make it all work; there are plenty of career opportunities within Super Break.

Super Break are a well-established travel company having been in operation for over 30 years. During that time Super Break has gone from selling hotel beds only to selling a variety of products and breaks including West End theatre tickets, P&O mini cruises, Eurostar breaks, flights, O2 concerts and rail packages.

At our modern offices in central York we offer a variety of staff benefits including charity days, familiarisation trips, free fruit and refreshments and generous staff discounts on our products.

If you wish to apply for any of the jobs listed below, please send a current CV with a covering letter to careers@SuperBreak.com

Current Vacancies

Change Manager Read more information

Collapse Change Manager  Hide

Date Posted: 22/05/17 Based: York or Manchester, Reports to: Head of Business Change. Department: Business Change

Job Summary
To lead change projects and programmes, delivering co-ordinated change across technology, process, people and marketing. Ensure engagement in change across the business.
Role Purpose
  • Deliver change that is aligned to the strategic priorities for Malvern and maintain a view on the ‘big picture’ at all times
  • Define and deliver change projects & programme business cases, plans, budgets and outputs, leading change to completion so that agreed business benefits & deliverables are realised
  • Identifies issues & risks in a timely manner and anticipates points of resistance. Develops specific plans to mitigate risk and address issues
  • Support the Head of Business Change in change programme governance so that dependencies, risks and issues across the programme are known in a timely manner, controlled and managed effectively
  • Develop and maintain an effective partnership with the IT team to deliver against the change programme
  • Manage collaboration of internal and external stakeholders to create and subsequently deliver their planned contribution to the project/programme, so that milestones are understood and aligned
  • Role model best practice project management across Malvern, working in collaboration with IT, to ensure the effective tracking of project deliverables, timelines & budget that are within the change programme
  • Employ best practice change management skills, tools & techniques from a toolkit, selecting the best options for the audience and continuing to keep abreast of the change management discipline for new ideas to deploy
  • Engage the business ensuring that those impacted are prepared for the change and supported during and after the change to transition successfully from their current to future ways of working
  • Continuously measure the success of the change (adoption, utilisation, proficiency, etc.) via surveys and shares success stories & options to address problems
  • Communicate change across Malvern, working in partnership with the Internal Comms team
  • Role model the Malvern Values at all times
  • Skills & Experience
  • 4 years+ ‘hands-on’ project and change management
  • Demonstrable experience in developing and delivering change across IT and business functions, able to demonstrate a step change in commercial outcomes
  • Experience in delivering change involving new customer offerings/new market strategies
  • Bring a ‘toolkit’ of change tools, techniques and tips, being able to demonstrate their use from personal experience
  • Delivered in an environment without large delivery budgets, showing innovative approaches to delivering sound business outcomes without compromising on quality
  • A proven track record in building and sustaining relationships with internal customers at all levels
  • Qualification & significant practical hands-on application of Project Management methodologies
  • Excellent communication skills
  • Proven organisational skills resulting in delivery on time & to budget of projects at pace
  • Experience with budget management
  • Tenacious in the pursuit of outstanding business results
  • Able to rapidly cut through complexity and keep the big picture in mind. Integration of multiple elements to create practical solutions
  • Proven effective use of a variety of influencing strategies
  • Confident to challenge and receive challenge in the interests of the right outcomes
  • Strong problem solving skills
  • Rigorous self-discipline
  • Other Information/Special Features:
  • Some travel to Manchester/York will be required to fulfil the role
  • Partnerships Executive - Third Party Sales and Marketing Team Read more information

    Collapse Partnerships Executive - Third Party Sales and Marketing Team Hide

    Date Posted: 22/05/17

    This exciting role has been created within the new Third Party Sales & Marketing team to drive sales though the rapidly growing Flash Sale channel and within the Media Sales area. The role provides exclusive product for the Telegraph, who we are working with us again for the first time in over 5 years.
    As a key member of the team you will have a sound knowledge of the SuperBreak product to enable you to create unique packages. You must also have the ability to build new and nurture existing relationships with internal and external stakeholders.
    As Partnership Executive, the successful candidates will:
  • Work with the Flash Sale Executive and Media Sales Executive and product team to provide specific special offers and promotions for specific Flash sale and Media partners.
  • Build relationships (by phone and in person) with our partners, alongside the channel owners and gain Super Break as much product exposure as possible.
  • Build bespoke packages for Flash Sale and Media Partners in line with the partners needs and requirements.
  • Negotiate with Hotels, Attractions and Events to gain the best prices and availability to allow us maximum exposure with partners in order to drive sales.
  • Supply copy, images and accurate prices to partners ensuring Super Break product allocation is maintained to meet demand.
  • Proof read creative copy which is supplied by partners and make recommendations for improvements ensuring that our brand guidelines are met.
  • Work closely with the Contact Centre management to ensure they are aware of all current promotions ideally with a copy of any promotions and accurate information on what is included in the packages.
  • Will identify opportunities with Partners to maximise exposure ensuring a positive ROI.
  • Have creative flair as well as great attention to detail.

  • To apply please send a current CV with a covering letter to careers@SuperBreak.com

    Marketing Communications Executive Read more information

    Collapse Marketing Communications Executive Hide

    Purpose of the role:
    The Marketing Communications Executive is responsible for the accurate and timely production of all marketing communications to promote Super Break including both printed (Brochures, DM and Leaflets) and email marketing.
    Communications should be on brand and deliver against the ROI set in the marketing budget.
    Key Duties and Responsibilities:
  • Liaising with internal and external stakeholders to ensure the timely and production of brochures and printed material
  • Responsible for the creation and distribution of monthly email plans and content calendar
  • Work alongside internal and external stakeholder to produce and deliver Direct Marketing packs on time, on brand and in budget
  • Manage and update the image library
  • Production and approval of ad-hoc advertisements
  • Assist the Marketing Communications Manager in sourcing print quotes, and liaising with printers
  • Production and distribution of call waiting scripts
  • Support Trade team with promotional online and offline marketing activity. Assisting with branding and sign-off procedures
  • Key Skills:
  • Demonstrable experience of meeting and exceeding targets
  • Problem solving and a ‘can do’ attitude
  • Ability to work under pressure
  • IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
  • Excellent verbal and written communication skills and listening skills
  • Strong accuracy and attention to detail
  • Yield & Commercial Executive Read more information

    Collapse Yield & Commercial Executive Hide

    Date Posted: 20/02/17 Based: York

    The SuperBreak Product Department Team in York is currently recruiting for a Yield & Commercial Executive
    Based in the Product department and reporting to the Yield and Commercial Manager the successful candidate for the newly created role will collate and interrogate sales by channel, margin, availability and market data and provide recommendations in order to maximise commercial opportunities for distribution of all SuperBreak's broad product range.
    As Yield and Commercial Executive, the successful candidates will:
  • Create both regular and ad hoc sales analysis reports and dashboards that provide clear MI including margin by product, channel and supplier and make suitable recommendations to maximize profitability
  • Be responsible for the day to day management of the hotel boosting tool
  • Ensure the optimum return by continually testing, monitoring and refining based on results analysis
  • Yield management of risk stock
  • Make recommendations to internal stakeholders based on the yield management of the risk stock
  • Identify opportunities to boost margin where market conditions allow
  • Provide weekly MI to support the Product team, and assist with monthly Board reports
  • Undertake competitor analysis of all Product related stock
  • Ensure we have sufficient allocation to meet programme objectives by monitoring availability and requesting additional availability from suppliers where necessary
  • Extraction and manipulation of data to support product and contracting activity
  • Creation of Bed brief templates for the Product Team
  • The successful individual will have the following experience and skills:
  • Highly analytical
  • Ability to operate with a commercial perspective
  • Use of data and insight to drive action and change
  • Proficient in the use of Microsoft Office, particularly Access
  • Strong organisation and communication skills
  • To apply, please send a current CV with a covering letter to careers@SuperBreak.com

    UK Product Manager Read more information

    Collapse UK Product Manager Hide

    Date Posted: 24/03/17 Based: York

    The SuperBreak Product Department is currently recruiting for a UK Product Manager An energetic and enthusiastic individual is required to join the Hotel Contracts’ Department as a regional Product Manager. This position may be York-based, or home-based, dependent on candidate’s residence, with up to 80% of time spent on the road. This position would suit a highly-motivated self-starter, with experience in either hotel contracting or hotel sales/revenue management.

    Purpose of role: Reporting to the Head of UK Hotel Contracting, you will be responsible for developing existing, and building new relationships, with suppliers within a defined region.

    Some Key tasks and responsibilities:
  • Sole responsibility for ongoing relationships with existing hotel partners within the designated areas.
  • Working closely with our hotel partners to maximise sales, by securing competitive prices, special offers and good availability.
  • To visit 90% of the hotels within the designated area at least once a year and meet with key properties and hotel groups quarterly.
  • To actively source new properties for inclusion in the brand portfolios operated by SuperBreak.
  • To carry out any relevant pricing, availability and market share analysis in preparation for meetings.
  • Work closely with the Hotel Pricing and Information Team (PIT) to ensure sales’ maximisation, through the effective maintenance of hotel room supply.
  • To assist the Contracting Assistants in resolving issues which are raised in the re-contracting process relating to your hotels.
  • Supported by a York-based Product Development Assistant, you will provide guidance and instruction to assist with daily tasks associated with the role, including assistance with appointment scheduling and bed brief initiatives relevant to areas within your remit.
  • To apply, please send a current CV with a covering letter to careers@SuperBreak.com

    Web Developer Read more information

    Collapse Web Developer Hide

    Date Posted: 24/03/17 Based: York

    The SuperBreak IT Department is currently recruiting for a Web Developer.

    We are looking to expand our internal development team who handle the development, maintenance and support of our ecommerce platform.

    As a SuperBreak Web Developer you will...
  • Take responsibility for the project lifecycle of delivery
  • Maintain and improve software quality
  • Demonstrate good programming concepts
  • Exhibit cross functional behaviour and support other competencies within your product team
  • Work closely with the developers to ensure your software delivery is of a high standard
  • Demonstrate excellent communication and problem solving skills
  • Work closely with Marketing, Web Content and Product teams
  • Coordinate regular release cycles
  • Participate in a 2 tier on-call support rota providing out of hours’ support to the business

  • And you are...
  • Already a competent Developer who has experience working with languages such as C#, VB.Net or node.js
  • Hungry to learn and self-motivated
  • Passionate not just about the result, but how you get there and the technologies to use
  • Able to communicate a complicated problem coherently to a team with different skill sets
  • A team player who is willing to contribute and share ideas and knowledge
  • Able to prioritise and manage workflow process

  • What we can offer...
  • Opportunity to work on a multi-million-pound turnover e-commerce solution including B2C and B2B across both web and mobile
  • Exciting product knowledge working within a busy Travel Organisation
  • Experience of complex 3rd party interactions through API’s and XML Messaging handling several million hits per day

  • Our tech stack currently covers: .Net MVC, Angular, JQuery, XML, XSLT, Couchbase, Elastic Search, Xamarin, Handlebars, node.js, CMS, TeamCity, SQL Server, Oracle, Source Control (preferably SVN) + GIT

    To apply, please send a current CV with a covering letter to careers@SuperBreak.com

    Contact Centre Service Advisors Read more information

    Collapse Contact Centre Service Advisors Hide

    Date Posted: 04/05/17 Based: York

    The Contact Centre is currently recruiting for Service Advisors

    Got a passion for travel? Love to help customers? Then step this way…

    Super Break are looking for Contact Centre Service Advisors to join our talented Contact Centre in York! As a Contact Centre Service Advisor you will provide an efficient and effective customer experience, understanding their needs and requirements and continuously looking to go the extra mile.

    You will handle incoming customer service calls from travel agents, suppliers and direct clients, and will aim to maintain and promote the true Super Break experience by giving a friendly and enthusiastic service.

    Key Responsibilities:
  • Liaising with clients, hotel representatives and suppliers to resolve any problems both pre and post travel
  • Maintaining full product awareness through ongoing training and company/hotel presentations
  • Efficient, accurate and timely handling of customer cancellations, amendments and queries
  • Adhering to set Company standards for telephone service levels
  • Assisting with ad hoc alternative tasks in the Contact Centre or other departments as required
  • Maintaining an efficient, positive and professional attitude throughout your shift
  • Working to an agreed shift rota which is updated every fortnight
  • As and when required, assist in sales call overflow

  • Key Requirements:
  • Experience of working in a customer service driven role
  • Passion for travel
  • Ability to listen and communicate effectively with customers, both verbally and in writing
  • Ability to prioritise and manage own workload
  • Self-motivated

  • Additional information:
  • Shift pattern is 37.5 hours per week, 5 days over 7. You will work 1 full weekend in every 4, 1 full weekend off in every 4, and then alternate Sat and Sun for the other 2 weekends. Shifts range from 08:00 – 16:30, 09:00 – 17:30, 10:00 – 18:30, 13:00 – 21:00, 14:00 – 22:00
  • 20 days holiday, rising each year to a maximum of 25
  • Time and a half, and a day off in lieu if rostered for a bank holiday
  • Paid taxi if finishing at 22:00
  • Basement parking between 17:30 – 22:00 Monday to Friday, and between 08:00 – 22:00 on Saturday and Sunday
  • Cost price product including hotels, attractions and rail
  • Free tea, coffee and fruit
  • Lots of opportunity for career development!

  • To apply please send a cv and cover letter to careers@superbreak.com

    Contact Centre Sales Advisors Read more information

    Collapse Contact Centre Sales Advisors Hide

    Date Posted: 04/05/17 Based: York

    The Contact Centre is currently recruiting for Sales Advisors

    Got a passion for travel? Love working to targets in a fast paced environment? Then step this way…

    Super Break are looking for Contact Centre Sales Advisors to join our talented Contact Centre in York! As a Contact Centre Sales Advisor you will provide an efficient and effective customer experience, maximising revenue opportunities and increasing booking values wherever possible.
    You will handle incoming customer sales calls from travel agents and direct clients, and will aim to maintain and promote the true Super Break experience, encouraging bookings as much as possible.

    Key Responsibilities:
  • Liaising with clients, hotel representatives and suppliers
  • Working towards key targets, including revenue and conversion
  • Maintaining full product awareness through ongoing training and company/hotel presentations
  • Offering logical alternatives when a hotel, holiday or package is unavailable
  • Adhering to set Company standards for telephone service levels
  • Assisting with ad hoc alternative tasks in the Contact Centre or other departments as required
  • Maintaining an efficient, positive and professional attitude throughout your shift
  • Working to an agreed shift rota which is updated every fortnight

  • Key Requirements: Experience of working in a sales or target driven role
  • Passion for travel
  • Ability to listen and communicate effectively with customers, both verbally and in writing
  • Ability to prioritise and manage own workload
  • Self-motivated

  • Additional information:
  • Shift pattern is 37.5 hours per week, 5 days over 7. You will work 1 full weekend in every 4, 1 full weekend off in every 4, and then alternate Sat and Sun for the other 2 weekends. Shifts range from 08:00 – 16:30, 09:00 – 17:30, 10:00 – 18:30, 13:00 – 21:00, 14:00 – 22:00
  • 20 days holiday, rising each year to a maximum of 25
  • Time and a half, and a day off in lieu if rostered for a bank holiday
  • Paid taxi if finishing at 22:00
  • Basement parking between 17:30 – 22:00 Monday to Friday, and between 08:00 – 22:00 on Saturday and Sunday
  • Cost price product including hotels, attractions and rail
  • Free tea, coffee and fruit
  • Lots of opportunity for career development!

  • To apply please send a cv and cover letter to careers@superbreak.com

    Assistant Management Accountant Read more information

    Collapse Assistant Management Accountant Hide

    Date Posted: 04/05/17 Based: York

    The Finance Department are recruiting an Assistant Management Accountant

    The Finance department will be responsible for the day to day complete financial function for the business. This will include the tracking of all transactions and the management of accurate, complete and timely financial reporting.

    Purpose of the role:
  • Assist in the production of complete, timely and accurate reconciliations and financial schedules & reporting which will support the Financial Reporting Manager in the month end and year end reporting cycles.
  • Proactive and critical and is looking for continuous improvement and optimisation in the business processes their department undertakes.

  • Key Duties and Responsibilities: Assist the Management Accountant and Financial Reporting Manager to generate timely and accurate monthly and year end management accounts. In particular:
  • Month end P&L & Balance Sheet Reporting
  • Performing detailed balance sheet reconciliations
  • Assisting with the agent commission process including liaising with Travel agents and internal sales teams
  • Responsible for the recording of prepayments and accruals
  • Assisting with monthly overhead reporting
  • Assisting with the preparation of the year end audit file
  • Supporting the year end process including the statutory accounts, liaising with auditors and other regulatory reporting
  • Supporting the transactional team and the AP & AR Manager where required outside of month end reporting
  • Providing support to the cash management accountant in tracking daily cash movements
  • Preparation of other reports which may be required by Management for business decisions from time to time
  • The list of tasks is neither exhaustive nor inclusive and any additional tasks will be as directed by the relevant line manager.

    Key Skills:
  • Experience not essential as full training will be provided
  • Good communication skills, written & oral
  • Good level of knowledge with Excel Spread sheet

  • To apply please send a CV and cover letter to careers@superbreak.com

    Eboracum Way
    Artemis House
    York
    North Yorkshire
    YO31 7RE
    GB

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