2099-12-31
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Super Break Jobs

Super Break Jobs

We currently have over 150 members of staff working for us. From the sales team who work closely with Travel Agents to the contracts team that secure our fantastic hotels and offers, the contact centre team who are on hand to advise customers with their booking or the web team who help make it all work; there are plenty of career opportunities within Super Break.

Super Break are a well-established travel company having been in operation for over 30 years. During that time Super Break has gone from selling hotel beds only to selling a variety of products and breaks including West End theatre tickets, P&O mini cruises, Eurostar breaks, flights, O2 concerts and rail packages.

At our modern offices in central York we offer a variety of staff benefits including charity days, familiarisation trips, free fruit and refreshments and generous staff discounts on our products.

At Super Break we embrace individual differences and are committed to promoting a culture that supports inclusion and diversity. We are proud to be an equal opportunities employer that celebrates diverse perspectives which come from individuals with different backgrounds, culture, and points of view. Our diverse workforce means that we are better placed to deliver greater value and meet out individual customer needs.

If you wish to apply for any of the jobs listed below, please send a current CV with a covering letter to careers@SuperBreak.com

Current Vacancies

UI Designer Read more information

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We are looking for an enthusiastic UI Designer to join our team and help shape our future…

Working in a cross-functional multidisciplinary team within a collaborative culture, you will help shape the journey for our millions of customers.

We’re a problem solving bunch, so we’re looking for somebody who can make decisions and can tackle an issue, seeing it through from start to finish.

How you can shape our future…

As a UI Designer you will have the opportunity to work on a new product and brand alongside our established short break platforms. You will have a portfolio that can demonstrate an understanding of both User Experience and User Interface Design across various platforms. You will ideally be familiar of Agile methodologies with the ability to help demonstrate best practice across UX and design.

You’ll be comfortable with design software (Sketch/Adobe), wireframing, interaction design and prototyping.

And how we can shape yours…

  • Sharpen your skills with training, conferences and mastery
  • You’ll have the opportunity to apply Lean UX to software development processes
  • Given a level of autonomy and flexibility to decide best working practices
  • You’ll be challenged with problems and will be given the space to collaborate and innovate to solve them
  • With opportunities for development everywhere, you are in control of your own career 

Contact Centre Team Manager Read more information

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Got a passion for travel? Love helping customers and working in a fast-paced environment? Then step this way…

Super Break are looking for a Contact Centre Multi-Channel Team Manager to join our talented Contact Centre in York! As a Contact Centre Multi-Channel Team Manager, you will lead and motivate a team of Advisors to ensure KPI’s and customer service expectations are met and exceeded.

You will maintain and promote the true Super Break experience, leading your team by example.

Key Responsibilities

• Lead and motivate a team of Multi-Channel Advisors to achieve business led targets
• Conduct performance and development reviews, 1:1 coaching / mentoring sessions and team meetings as directed by the business and individual needs, these may be weekly, monthly, quarterly or annually
• Ensure team and individuals meet or exceed KPI’s and targets
• Maximise sales opportunities with the team and ensure the team up and cross-sell a bespoke service experience on all contact channels
• Share best practise and knowledge where appropriate
• Manage relationships with internal and external customers to help improve the overall customer experience.
• Manage and prioritise teams and own workload effectively ensuring deadlines and targets are achieved.
• Support advisors dealing with demanding customers and escalations and take ownership as required
• Provide support to line manager in times of absences and holidays
• Provide Management information and data analysis as directed by line manager

Key Requirements

• Able to work rotating shift patterns covering all business opening hours over 7 days per week
• Excellent customer service skills
• Able to communicate effectively at all levels both written and verbally
• Proven ability to be confident in communicating at all levels
• Excellent people leadership & development skills
• Able to manage tasks and objectives through people
• A proactive mind set, highly organised, with a can-do approach
• Knowledge of Contact Centre systems and methodologies
• Excellent influencing skills and positively embrace change

Additional information

• 25 days holiday
• Cost price product including hotels, attractions and rail
• Lots of opportunity for career development!

Contact Centre Department Manager Read more information

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Got a passion for travel? Love helping customers and working in a fast-paced environment? Then step this way…

Super Break are looking for a Contact Centre Multi-Channel Manager to join our talented Contact Centre in York! As a Contact Centre Multi-Channel Manager, you will lead, motivate and develop the multi-channel department ensuring KPI’s and customer service expectations are met and exceeded.

You will maintain and promote the true Super Break experience, leading by example.

Key Responsibilities

• Conduct performance and development reviews, 1:1 coaching / mentoring sessions and team meetings as directed by the business and individual needs, these may be weekly, monthly, quarterly or annually
• Ensure department meets or exceeds KPI’s and targets
• Design and implement motivational / goal incentive scheme for the department monthly
• Provide reporting on a weekly and monthly basis on department performance
• Provide inspirational leadership through expectation setting and empowerment
• Continuously review and alter processes to provide enhanced customer experience
• Manage and prioritise teams and own workload effectively ensuring deadlines and targets are achieved.
• Share best practise and knowledge where appropriate
• Manage relationships with internal and external customers to help improve the overall customer experience.

Key Requirements

• Able to work rotating shift patterns covering all business opening hours over 7 days per week
• Able to communicate effectively at all levels both written and verbally
• Proven ability to be confident in communicating at all levels
• Excellent people leadership & development skills
• Able to manage tasks and objectives through people
• A proactive mind set, highly organised, with a can-do approach
• Knowledge of Contact Centre systems and methodologies
• Excellent influencing skills and positively embrace change
• Good presentation and influencing skills - the ability to convince others of a point of view, or position to gain others support

Additional information

• 25 days holiday
• Cost price product including hotels, attractions and rail
• Lots of opportunity for career development!

Contact Centre Advisor Read more information

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Got a passion for travel? Love helping customers and working in a fast-paced environment? Then step this way…

Super Break are looking for Contact Centre Multi-Channel Advisors to join our talented Contact Centre in York! As a Contact Centre Multi-Channel Advisor you will provide an outstanding experience for both our customers and hotel partners through a variety of contact channels, maximising revenue opportunities and increasing booking values wherever possible.

You will maintain and promote the true Super Break experience, encouraging bookings as much as possible.

Key Responsibilities

• Maximise sales opportunities, up and cross-sell a bespoke service experience on all contact channels.
• Manage difficult or conflicting situations in a professional, confident manner with the aim to resolve and satisfy all parties by taking full ownership to provide first contact resolution.
• Highly competent and comfortable working with multiple contact types with the ability to adapt to each contact channel as appropriate: Social media, Chat, E-mail, Telephone and Vouchers
• You will meet the required quality standard and display an excellent customer contact manner
• Demonstrate where to source local knowledge of hotel locations and shows ability to suggest ancillary items to add value and enhance customer experience
• Fulfill and distribute client tickets and documents within the timescales set
• Distribution of external post
• Achieving of key targets set out by the business
• Maintain an efficient, positive and professional attitude

Key Requirements

• Able to work rotating shift patterns covering all business opening hours over 7 days per week
• Comfortable working in a multi-touch point Contact Centre environment (phone/email/chat/social media/escalations)
• Adaptable to different work styles/channels/brands
• Good geographical knowledge particularly in the UK and European destinations
• Excellent communication skills – both verbal and written

Additional information

• 25 days holiday
• Cost price product including hotels, attractions and rail
• Lots of opportunity for career development!

Read more information

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Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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