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Super Break Jobs

Super Break Jobs

We currently have over 150 members of staff working for us. From the sales team who work closely with Travel Agents to the contracts team that secure our fantastic hotels and offers, the contact centre team who are on hand to advise customers with their booking or the web team who help make it all work; there are plenty of career opportunities within Super Break.

Super Break are a well-established travel company having been in operation for over 30 years. During that time Super Break has gone from selling hotel beds only to selling a variety of products and breaks including West End theatre tickets, P&O mini cruises, Eurostar breaks, flights, O2 concerts and rail packages.

At our modern offices in central York we offer a variety of staff benefits including charity days, familiarisation trips, free fruit and refreshments and generous staff discounts on our products.

If you wish to apply for any of the jobs listed below, please send a current CV with a covering letter to careers@SuperBreak.com

Current Vacancies

National Sales Manager (Field Based)

Location: Field Based
Department: Trade

We currently have a senior opportunity for a National Sales Manager to continue to drive the success of Super Break’s multi award winning travel trade offering. In this pivotal role you’ll contribute to the definition of the Travel Trade strategy, with responsibility for cost control and delivery against budget for defined accounts. You’ll actively promote and sell all Super Break products to the retail trade with and through managing and motivating a dynamic field sales team. In addition you’ll ensure Super Break remains at the forefront of the industry in both its offering and reputation as a much loved supply partner.

Principal Accountabilities:

 

  • Maintain strong relationships with key commercial personnel within key accounts, including the consortia and other independent agency groups.
  • Propose and negotiate mutually beneficial commercial agreements, strategies and initiatives to maintain revenue levels and drive profitable sales growth.
  • Manage and develop an external sales team of field Sales executives, maintaining high levels of motivation, drive and creativity. Issue revised call cycle agenda on a 6-week rotation, in line with business strategy, initiatives and product launches. Maintain regular communication with sales calls, performance updates and annual business reviews across the agency networks and at head office level.
  • Collaborate with the Head of Trade Relations to formulate trade focused sales initiatives, incentives and activity to be implemented across the branch networks for TUI and Thomas Cook.
  • Oversee the travel trade element of the company’s public relations activity, ensuring Super Break’s high profile as a much-loved supply partner is maintained.
  • Actively source and feedback market, competitor, product and service feedback via the sales team which can assist the development of the business.
  • Lead the team to champion social media with Trade
  • Ensure agent problems and complaints are resolved quickly and efficiently, in line with the customer experience programme
  • Keep abreast of developments in the travel market, share and utilise knowledge within the business

 

 Technical Competencies (Knowledge, Skills & Experience Needed):

 

  • Experience in the Travel Trade in a senior account management role
  • Experience of managing and achieving sales targets
  • Experience of negotiating commercial contracts with major trade accounts, such as TUI, Thomas Cook, Advantage Travel Partnership, The Global Travel Group and the Travel Network Group
  • A positive high profile within the travel trade

 

Leadership & Management Competencies:

 

  • Customer focused
  • Commercially astute
  • Analytical & logical
  • Highly organised
  • Strong communicator
  • Self-starter, highly driven and results focused
  • Forward thinker, with a positive approach to change
  • Excellent stakeholder management skills

  

Company Values:

  • Everything Customer
  • Better Together
  • Brave & Decisive
  • Forever Trusted
  • Purposeful & Driven

 

Web Developer Read more information

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Department:      IT and Web Development

Reporting to:     Web Developer - Team Lead

Location:             York – Head office

Superbreak has been a short break specialist for over 30 years. Which means we have 30 years of knowledge, experience and passion powering everything we do. We are looking to expand our internal development team who handle the development, maintenance and support of our ecommerce platform.

As a Superbreak Web Developer:

You will …

  • Take responsibility for the project lifecycle of delivery
  • Maintain and improve software quality
  • Demonstrate good programing concepts
  • Exhibit cross functional behaviour and support other competencies within your product team
  • Work closely with the developers to ensure your software delivery is of a high standard
  • Demonstrate excellent communication and problem solving skills
  • Work closely with Marketing, Web Content and Product teams
  • Coordinate regular release cycles
  • Participate in a 2 tier on-call support rota providing out of hours support to the business

And you are …

  • Already a competent Developer who has experience working with languages such as C#, VB.Net or MVC
  • Hungry to learn and self-motivated
  • Passionate not just about the result, but how you get there and the technologies to use
  • Able to communicate a complicated problem coherently to a team with different skill sets
  • A team player who is willing to contribute and share ideas and knowledge
  • Able to prioritise and manage workflow process

What we can offer …

  • Opportunity to work on a multi-million pound turnover e-commerce solution including B2C and B2B across both web and mobile
  • Exciting product knowledge working within a busy Travel Organisation
  • Experience of complex 3rd party interactions through APIs and XML Messaging handling several million hits per day

Our tech stack currently covers:

.Net MVC, C#, Angular, JQuery, XML, XSLT, Couchbase, Elastic Search, Xamarin, Handlebars, node.js, CMS, TeamCity, Octopus Deploy, SQL Server, Oracle, Source Control (preferably SVN) + GIT

HR Business Partner (Part Time, 22.5 hours pw) Read more information

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Location: York (with occasional travel to Manchester)
Reports to (Job Title): Head of HR

Job Purpose:

The HR Business Partner works in partnership with key stakeholders to gain a deep knowledge of the internal clients, employees, and business processes allowing them to offer high quality HR solutions that fosters positive employee relations in line with the people agenda.

Principal Accountabilities:

  • Provides an effective and professional HR business partnership at both a strategic and operational level providing coaching, constructive challenge and objective feedback to key stakeholders.
  •  Supports and delivery of key HR initiatives that help managers and employees realise change in a way that is consistent with our values and focussed on our people which also balances the management of risk with commercial needs.
  •  Builds and maintains effective working relationships with managers and employees in order to coach and advise on HR policies, practices and procedures.

 Business Partnering

  • Provides solutions to employee-related challenges whilst maintaining a balance between being a strategic business partner and employee champion and actively upholding and supporting the business strategy. 
  • Establishes effective meetings, methods of communication, feedback mechanisms for success and proactively identifies areas for improvement
  • Acts as a sounding board and coach to business managers; provide them with exceptional HR support, advice, guidance, skills and tools to proactively manage their teams effectively
  • Advises on all employee relations issues, at all times ensuring best practice, legal compliance and policies and procedures are adhered to - where necessary, partnering with internal and external outside legal counsel
  • Promote and support the Performance Management process
  • Coaching, guiding and supporting line managers in the management of people.
  • Support the succession planning process
  • Supports the HR team in the delivery of training on HR policies and procedures

 Compensation & Benefits

  • Support the Head of HR with the annual pay review process ensuring budget constraints are met and employees are rewarded at market level & in line with performance
  • Advise managers on benefit issues ensuring equity and consistency across the organisation
  • Proactively recommends new and innovative initiatives that support talent engagement ensuring these are communicated for transparency and understanding.

 Policy & Procedures

  • Supports the Head of HR to create, implement and improve HR policies, procedures, programs and promote a safe and healthy working environment.

 Other

  • Working on ad hoc sometimes complex HR related projects
  • Provides support to the wider HR team in delivering the HR strategy
  • Undertakes other duties from time to time as required by the Head of HR.

Dimensions (this should include any numeric aspects of the role i.e. financial responsibility, budget and DOA amounts etc.):

  • N/A

Direct Reports:

  • None

Internal and External Relationships:

  • Internal Relationships:  HR Department, all levels of employees and management up to ‘Head of’ level across the business as required.  Interaction with Group level colleagues.

 External Relationships:  Acts as an external liaison with vendors, consultants, brokers and professional organisations.

 Technical Competencies (Knowledge, Skills & Experience Needed):

 Proven experience in a similar HR Generalist / HR Business Partner with knowledge of talent & succession planning, performance management and a passion for ER

  • Leading on and undertaking consultation with employees and trade unions
    • Experience of using an HRIS;
    • Health and Safety experience would be advantageous but not essential;
    • Proficient knowledge of working with the Microsoft Office Suite;
    • Preferably CIPD qualified or currently working towards qualification.
  • An excellent knowledge of UK employment law
  • Excellent stakeholder management and communication skills with the ability to quickly build strong and effective working relationships, delivering service excellence;
  • Tenacious and enjoy working in a fast-paced environment;
  • Self-organised with the ability to work independently, demonstrating sound judgement with minimal supervision;
  • Ability to multitask effectively, well organised and able to find pragmatic solutions, adapt to changing situations and seek continuous improvement working on own initiative to implement change.

 Other Contextual Information/Special Features:

  • Travel between York, Manchester and other Group sites as required.

Senior Affiliate Account Manager Read more information

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Location: Manchester / York (travel between the 2 offices is essential)
Reports to: Commercial Director
Department: Commercial

Job Purpose:

We currently have an exciting opportunity for a Senior Affiliate Account Manager to join our organisation. You will be responsible for managing the Affiliate Account Managers across both LateRooms.com and Super Break, and will provide first class support and assistance to a range of key accounts.

We are considered to be industry experts in our field so you need to have the desire to succeed and grow the already successful Partnerships channel. This is a fantastic opportunity to join a highly respected and rapidly developing organisation.

The established and successful Affiliate channel currently represents a significant percentage of the Super Break and LateRooms.com bookings, and continues to grow at a positive pace so we are looking for somebody with a tenacious attitude who can build and maintain great relationships. 

Principal Accountabilities:

  • Managing and motivating a multi-site team by setting clear priorities and targets.
  • Setting and communicating the team strategy, and working with the team to plan the execution
  • Identifying commercial opportunities to grow market share across existing affiliates and partners
  • Collaborating across departments to forecast trends, report on issues and opportunities and roll out new initiatives.  
  • Reporting throughout the business on channel performance on a daily/weekly/monthly basis
  • Build rapport with key clients, conducting regular face to face meetings and business reviews
  • Keeping abreast of competitor offerings and industry trends 

Knowledge, Skills & Experience Needed:

  • Experienced in managing a team, setting objectives and encouraging high performance
  • Demonstrable experience within a partnership or affiliation background
  • Excellent relationship builder with both external and internal stakeholders
  • Highly analytical mind set, ability to manipulate data and make data driven observations and decisions
  • Strong negotiator and able to handle objections
  • Ability to converse on technical matters
  • The ability to identify opportunities in terms of commercial return/value to the business.
  • Excellent verbal/written communication skills, to clearly articulate strategic, business and technical subjects.
  • Experience in travel preferred

Web Analyst Read more information

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Location:  Manchester/York
Reports to: Senior Trading Analyst
 
Job Purpose:
 
We are looking for someone who is passionate about using data to drive business decisions to join the team as a Web Analyst.
 
The successful candidate will be the internal custodian of web analytics data; ensuring all current and new features are capturing accurate data, and providing actionable insights off the back of that data.
 
The Web Analyst will join the Data and CRM team, who work with members of all teams within the business to drive insight and opportunities.
 
Principal Accountabilities:
  • Ensure all current Google Analytics tagging and data capture across the website is accurate and fully optimised.
  • Ensure all new features and pages are tagged with the appropriate tracking, and fully tested before going live.
  • Be responsible for the continued monitoring of our web analytics data to ensure data accuracy and quality.
  • Provide training for other members of the company in using Google Analytics
  • Deliver actionable insights by analysing web analytics data sources
  • Support Senior Trading Analyst in monitoring trading trends and opportunities
  • Provide regular reporting on web analytics data
 
Knowledge, Skills & Experience Needed:
  • A numerate / commercial degree OR 2+ years experience in a commercial / analytical role
  • Experience working with Google Analytics
  • Experience working with Google Tag Manager
  • Logical approach to problem solving
  • Strong communication skills – verbal, written and presenting.
  • Excellent Excel skills
 
Desirable:
  • SQL
  • Google BigQuery
  • Experience in Travel Industry
  • Knowledge of Online Marketing channels

Groups & Specialist Sales Advisor Read more information

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Got a passion for travel? Love to help customers? Then step this way…
 
SuperBreak are looking for Groups & Specialist Sales Advisors to join our talented Contact Centre in York! As a Groups & Specialist Sales Advisor you will provide an efficient and effective customer experience, maximising revenue opportunities and increasing booking values wherever possible.
 
You will handle incoming group customer sales calls from travel agents and direct clients, and will aim to maintain and promote the true SuperBreak experience, encouraging bookings as much as possible.

Principal Accountabilities:

  • Administration of group enquiries/bookings to include, but not exclusively, dispatch and receipt of group contracts, filing, chasing and sending rooming lists, chasing & uploading API Information, checking in flights and sending boarding passes.
  • To ensure correct names are supplied to airlines along with API information where required.
  • Monitoring the main incoming groups email to ensure all queries are answered promptly.
  • Carry out weekly chasing of past weeks enquiries.
  • Sending point of sale material when requested to travel agency partners i.e. Stag & Hen Brochures
  • Dealing with any amendments in a timely fashion
  • Liaise with travel agents, direct clients and dealing with e-mail enquiries to take details of group enquiries in a concise & professional manner.
  • Liaise with UK hotels and other UK based service providers to source availability and negotiate rates for enquiries and correctly convert to a selling rate
  • Liaise with overseas accommodation providers and negotiate nett local currency rates and accurately convert to a sterling selling rate.
  • Liaise with airlines to obtain nett fares and convert to an accurate selling rate.
  • Liaise with activity providers in the UK and Overseas and accurately quote and confirm event location and times with both the venue and client.

 

Skills, Knowledge and Experience:

  • Experience of working in a sales or target driven role
  • Passion for travel
  • Ability to listen and communicate effectively with customers, both verbally and in writing
  • Ability to prioritise and manage own workload
  • Self-motivated
  • Ability to work effectively as part of a team sharing knowledge and offering support

 

Additional information:

  • Working to an agreed shift rota which is updated four weekly
  • 20 days holiday, rising each year to a maximum of 25
  • Cost price product including hotels, attractions and rail
  • Lots of opportunity for career development!

Contact Centre Service Advisor Read more information

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Got a passion for travel? Love to help customers? Then step this way…
 
SuperBreak are looking for Contact Centre Service Advisors to join our talented Contact Centre in York! As a Contact Centre Service Advisor you will provide an efficient and effective customer experience, understanding their needs and requirements and continuously looking to go the extra mile.
 
You will handle incoming customer service calls from travel agents, suppliers and direct clients, and will aim to maintain and promote the true SuperBreak experience by giving a friendly and enthusiastic service.
 
 
Key Responsibilities
  • Liaising with clients, hotel representatives and suppliers to resolve any problems both pre and post travel
  • Maintaining full product awareness through ongoing training and company/hotel presentations
  • Efficient, accurate and timely handling of customer cancellations, amendments and queries
  • Adhering to set Company standards for telephone service levels
  • Assisting with ad hoc alternative tasks in the Contact Centre or other departments as required
  • Maintaining an efficient, positive and professional attitude throughout your shift
  • Working to an agreed shift rota which is updated every fortnight
  • As and when required, assist in sales call overflow.
 
 
Key Requirements
  • Experience of working in a customer service driven role
  • Passion for travel
  • Ability to listen and communicate effectively with customers, both verbally and in writing
  • Ability to prioritise and manage own workload
  • Self-motivated
 
 
Additional information
  • Working to an agreed shift rota which is updated four weekly
  • 20 days holiday, rising each year to a maximum of 25
  • Cost price product including hotels, attractions and rail
  • Lots of opportunity for career development!

Contact Centre Sales Advisor - Full Time & Part Time Roles Read more information

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Got a passion for travel? Love working to targets in a fast paced environment? Then step this way…
 
SuperBreak are looking for Contact Centre Sales Advisors to join our talented Contact Centre in York! As a Contact Centre Sales Advisor you will provide an efficient and effective customer experience, maximising revenue opportunities and increasing booking values wherever possible.
 
You will handle incoming customer sales calls from travel agents and direct clients, and will aim to maintain and promote the true SuperBreak experience, encouraging bookings as much as possible.
 
 
Key Responsibilities
  • Liaising with clients, hotel representatives and suppliers
  • Working towards key targets, including revenue and conversion
  • Maintaining full product awareness through ongoing training and company/hotel presentations
  • Offering logical alternatives when a hotel, holiday or package is unavailable
  • Adhering to set Company standards for telephone service levels
  • Assisting with ad hoc alternative tasks in the Contact Centre or other departments as required
  • Maintaining an efficient, positive and professional attitude throughout your shift
  • Working to an agreed shift rota which is updated every fortnight
 
 
Key Requirements
  • Experience of working in a sales or target driven role
  • Passion for travel
  • Ability to listen and communicate effectively with customers, both verbally and in writing
  • Ability to prioritise and manage own workload
  • Self-motivated
 
 
Additional information
  • Working to an agreed shift rota which is updated four weekly
  • 20 days holiday, rising each year to a maximum of 25
  • Cost price product including hotels, attractions and rail
  • Lots of opportunity for career development!
Full time and part time (22.5 hours p/w) roles available.
Eboracum Way
Artemis House
York
North Yorkshire
YO31 7RE
GB

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